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Overview
Explore how Dynamics 365 Finance enhances financial operations through AI-powered agents, Copilot-driven workflows, intelligent reconciliation, and embedded analytics to streamline forecasting, collections, and reporting.
Prerequisites
Participants should have:
- Basic familiarity with business processes and customer engagement concepts.
- Experience using Microsoft 365 applications in a professional environment.
Target audience
This course is designed for:
Professionals who aim to enhance and automate business processes using Dynamics 365 customer engagement apps, while leveraging native interconnectivity with Microsoft 365. It is ideal for those looking to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact Center, and boost first-time resolution rates for on-site workers using AI-driven Dynamics 365 Field Service.
Delegates will learn how to
By the end of this course, learners will be able to:
- Understand the role of Dynamics 365 finance and operations apps
- Master reporting and integration capabilities
- Identify shared features for consistency and compliance
- Explore core Dynamics 365 Finance capabilities
- Manage general ledger and cash/bank processes
- Navigate accounts payables and receivables
- Apply expense tracking, asset control, and budgeting
Outline
Module 1: Describe Dynamics 365 finance and operations apps
Explore how Dynamics 365 finance and operations apps enhance financial operations through AI-powered agents and Copilot-driven workflows. Intelligent reconciliation and embedded analytics streamline forecasting, collections, and reporting.
- Introduction
- Describe enterprise resource planning (ERP)
- Describe use cases for using AI tools in finance and operations apps
- Explore the finance and operations user interface
- Module assessment
- Summary
Module 2: Describe reporting and integration capabilities in Dynamics 365 finance and operations apps
Utilize reporting and integration features within finance and operations apps and their integration with Microsoft products
- Introduction
- Describe built-in reporting capabilities
- Describe options for analyzing data with Power BI
- Describe integration capabilities with Office 365
- Describe integration options for Microsoft Power Platform
- Describe capabilities and use cases for business events
- Configure and edit business documents
- Use Finance insights for forecasting and anomaly detection
- Knowledge check
- Summary
Module 3: Describe shared features in Dynamics 365 finance and operations apps
Learn about the shared features in finance apps that ensure consistency, compliance, and efficiency in organizational operations.
- Introduction
- Describe security capabilities in finance and operations apps
- Describe workflow capabilities in Dynamics 365 finance and operations apps
- Describe batch jobs in finance and operations apps
- Manage organizations and legal entities
- Create and maintain record templates
- Describe global address book features
- Set up alerts in finance and operations apps
- Describe number sequences in finance and operations apps
- Describe attachment capabilities in finance and operations apps
- Knowledge check
- Summary
Module 4: Describe Dynamics 365 Finance core capabilities
Learn about core Dynamics 365 Finance features to manage financial processes globally, ensure tax compliance, and improve cost efficiency.
- Introduction
- Describe Dynamics 365 Finance capabilities and features
- Describe reporting and accounting currencies
- Describe tax capabilities in Dynamics 365 Finance
- Describe cost accounting concepts in Dynamics 365 Finance
- Describe electronic payment formats in Dynamics 365 Finance
- Knowledge check
- Summary
Module 5: Describe general ledger and cash and bank management processes in Dynamics 365 Finance
Understand key financial management tools for managing ledgers, financial reporting, allocations, and reconciliations in Dynamics 365 Finance
- Introduction
- Define fiscal and ledger calendars in Dynamics 365 Finance
- Describe charts of accounts and main accounts
- Describe financial dimensions and set concepts
- Describe accounting structures in General ledger
- Describe financial journals in Dynamics 365 Finance
- Describe financial reporting capabilities in Dynamics 365 Finance
- Describe cash and bank management in Dynamics 365 Finance
- Describe use cases for allocations and accruals
- Describe periodic financial processes in Dynamics 365 Finance
- Module assessment
- Summary
Module 6: Describe accounts payables and receivables in Dynamics 365 Finance
Learn to navigate accounts payables, receivables, settlements, and credit management features in Dynamics 365 Finance.
- Introduction
- Describe payment setup
- Describe core accounts payable components in Dynamics 365 Finance
- Describe vendor posting profiles in accounting
- Describe vendor payments and settlements
- Describe core accounts receivable components
- Describe customer/vendor netting in Dynamics 365 Finance
- Describe credit management processes in Dynamics 365
- Describe the collections process in Dynamics 365 Finance
- Manage subscription billing in Dynamics 365 Finance
- Knowledge check
- Summary
Module 7: Describe expense tracking, asset control, and budgeting processes in Dynamics 365 Finance
Learn how to describe and apply expense management, fixed asset management, budgeting, and project accounting capabilities in Dynamics 365 Finance.
- Introduction
- Describe expense management capabilities
- Describe fixed asset management capabilities
- Describe budgeting capabilities
- Describe project management and accounting capabilities
- Knowledge check
- Summary
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