Overview
Effectively managing stakeholders is critical in today’s collaborative workplace. This 90-minute interactive session introduces practical tools and techniques to help professionals identify, map, and engage with stakeholders effectively. Participants will leave the session with a personalised stakeholder engagement plan, aimed at building alignment, reducing resistance, and strengthening workplace relationships.
Key focus areas include stakeholder influence mapping, communication adaptation, and engagement strategy development—all delivered through hands-on activities and collaborative discussions.
Prerequisites
There are no formal prerequisites for this session. However, participants will benefit from:
- Experience working in cross-functional or collaborative environments
- An understanding of organisational dynamics or team structures
Target audience
This course is ideal for:
- Professionals who interact with stakeholders at any level—internal or external
- Team leaders and project contributors aiming to enhance collaboration
- Individuals looking to reduce friction and improve outcomes through better communication
Learning outcomes
By the end of this session, learners will be able to:
- Map stakeholders using a straightforward framework based on support, resistance, and influence
- Analyse communication preferences to improve stakeholder engagement and alignment
- Design a personalised stakeholder engagement plan to drive immediate results
- Identify key actions to build trust and minimise stakeholder resistance
- Reflect on existing stakeholder relationships and identify opportunities for strategic improvement
What will the course cover?
Introduction to stakeholder engagement
- The role of stakeholders in project and personal success
- Common challenges: misalignment, resistance, and communication gaps
Why stakeholder management matters
- How effective engagement improves trust, influence, and collaboration
- Business outcomes influenced by stakeholder relationships
Stakeholder mapping framework
- Defining supporters, detractors, and neutrals
- Mapping influence versus interest: practical model introduction
- Interactive mapping activity with real-life examples
Tailoring communication to stakeholder preferences
- Recognising different communication styles and needs
- Strategies to engage each stakeholder category
- Planning for ongoing communication and feedback loops
Creating your personalised stakeholder engagement plan
- Step-by-step development of your own plan
- Using your stakeholder map to prioritise and act
- Peer feedback and refinement of plans
Exams and assessments
There are no formal exams associated with this course. Learners will complete practical activities and guided exercises to consolidate learning and apply concepts to their individual context.
Hands-on learning
The session includes:
- Interactive stakeholder mapping exercise based on participants’ real-world scenarios
- Guided development of a personalised stakeholder engagement plan
- Small group discussions and peer coaching to promote reflection and improvement
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.