Overview
This interactive 90-minute session introduces practical tools to help maintain clarity and performance when facing pressure or change. Learners will recognize early signs of stress, use a simple framework to reset their thinking, and respond more constructively in challenging situations. Real-life scenarios and focused discussion create a practical space to strengthen self-awareness and decision-making in today’s fast-moving workplace.
Prerequisites
There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.
Target audience
Suitable for anyone who wants to develop strategies for handling workplace pressure and uncertainty more effectively, regardless of role or sector.
Learning outcomes
By the end of this course, learners will be able to:
- Recognize the role of resilience in managing uncertainty, pressure, and change.
- Identify early signs of stress and common thinking patterns that affect clarity and control.
- Use a simple framework to shift perspective and maintain clarity under pressure.
- Apply the 3 R’s to a real situation and choose tools to support everyday resilience.
What will the course cover?
- What Is Resilience and Why It Matters: A fresh look at resilience as a mindset that supports clarity and performance—not just personal toughness.
- Recognizing Pressure and Mindset Traps: How stress shows up day to day, and the thinking patterns that can reduce clarity and effectiveness.
- The 3 R’s Framework: A simple way to reset under pressure using Recognize, Reframe and Respond.
- Resilience in Action: Bringing the tools to life with real situations and everyday habits that can support resilience and focus
Exams and assessments
There are no formal exams or graded assessments in this course. Learners will participate in practical exercises and reflection tasks to consolidate their understanding.
Hands-on learning
This session includes:
- Guided discussions on how workplace pressures affect resilience
- Practical exercises to reframe challenges and regulate stress
- Peer activities to share strategies and build confidence
- Instructor-led coaching to shape a personal resilience framework
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.