Overview
This workshop builds on communication fundamentals to equip professionals with advanced strategies for engaging diverse audiences, managing complex conversations, and ensuring clarity in collaborative settings. Learners will explore practical techniques to adapt communication across various contexts, handle challenging discussions, and maintain alignment in fast-paced environments. With scenario-based exercises and peer collaboration, participants will refine their communication style and develop a personalised toolkit to elevate their professional influence.
Prerequisites
Participants should have:
- Basic professional communication experience or prior training
- Familiarity with common workplace communication tools and platforms
Target audience
This workshop is designed for:
- Professionals looking to enhance their communication impact in complex environments
- Individuals working in cross-functional, virtual, or hybrid teams
- Team leads and contributors seeking to influence and align diverse stakeholders
Learning outcomes
By the end of this course, learners will be able to:
- Adapt communication styles to suit virtual, hybrid, and cross-functional teams
- Use structured techniques to approach difficult conversations with clarity and confidence
- Develop and apply a personalised communication toolkit for consistent, effective messaging
- Tailor communication for senior leaders, peers, clients, and other key audiences
- Collaborate with others to co-create communication artefacts and refine messaging strategies
What will the course cover?
Introduction to advanced communication • Course goals and structure
The evolving nature of workplace communication
Self-assessment: identifying current communication strengths and gaps
Adapting communication • Understanding different communication styles and preferences
Tailoring messages for specific audiences: senior leaders, clients, team members
Platforms and tone: written, verbal, asynchronous, and live communication
Handling difficult conversations • Structuring feedback and difficult messages using practical frameworks
Managing misunderstanding, resistance, and emotional responses
Aligning intent and perception in high-stakes communication
Building a communication toolkit • Creating reusable artefacts: templates, checklists, and scripts
Communicating with consistency across platforms and teams
Sharing tools and receiving peer feedback
Reflection and next steps • Recap of key strategies and techniques
Personal action planning
How to continue applying and evolving communication practices
Exams and assessments
There are no formal exams included in this workshop. Learners will engage in practical exercises, self-assessments, and structured reflection to reinforce outcomes.
Hands-on learning
This workshop includes:
- Role-plays and scenario-based practice tailored to workplace challenges
- Group activities to co-create communication artefacts
- Instructor-guided discussions to refine strategies and receive feedback
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.