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Common

  • How can I create an account?

    There are a number of ways to create an account.

    If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

    If you have been booked onto a course by your company or have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match you will be taken to the "Create account" page from where you can enter your details and confirm your account.

    If you are a self-funder, simply select the "Create account" option on the login page .

  • How can I access my pre-course reading/work?

    Once you have created an account, login and you will be presented with your ‘My Learning’ page. Next to each active course you will see a list of links giving access to content related to your learning. If there is pre-course work required for your course, you will see this as a link (please note that not all courses require pre-course work). Select the ‘Pre-course work or Pre course video link to access the content. If you don’t see any links it is because access to the content has not been enabled for your course yet or the particular course does not have any pre-course work. Course content is released on a scheduled basis a number of weeks before the start date. You should normally receive these within 24 hours of your booking being confirmed. We will send you an email each time content is made available.

  • I have taken my exam – when will I receive my exam results?

    These are released directly by the examining bodies and can take up to six weeks from when the exam was taken. For any questions please contact our Exam Admin team on +44 (0)1793 696160 or email examadmin@qa.com.

  • What are the different payment methods that you accept?

    Credit card

    We accept MasterCard, Visa and Maestro credit/debit cards.

    When paying with a debit or credit card, we use a third party, WorldPay, to securely collect all payment details and process payments made through our website. As part of this process, WorldPay will forward all transaction details securely to the card issuer for authentication.

    No payment details are stored by QA.

    Invoice

    If your company account has been setup so that you can pay for training by a PO/invoice you will be given this option during the checkout process.

    Reserve a space

    If your company account has been setup so that line manager approval is required, you will be given the option to reserve a space. Once the space is reserved the sign-off manager will receive an email advising them of your request and they can them approve or decline it.

    Skills licence

    A QA Skills Licence is a pre-paid training credit that gives you better value for money on your training spend. If your company account has been linked to a Skills Licence you will be given the option to pay by licence in stage 5 of the checkout process.

    For further details about the options to pay by Skills licence, invoice or through a sign-off process please speak to your account manager.

  • What is a QA Skills Licence?

    A QA Skills Licence is a pre-paid training credit that gives you better value for money on your training spend. It also provides you with the tools to monitor your training budget and a dedicated account team to ensure you get more from your budget. For more information, please click here.

Or if you can not find an answer find out more about...

  • My Account
  • Attending a Course
  • Booking a Course
  • Line Manager Approvals
  • Skills Licences
  • Administration

Attending a Course

  • How can I access my learning?

    Once you have created an account, login and you will be presented with your "My learning" page. On this page you will see your current learning (under the "My learning" section) and details of any courses you have attended previously (under the "My learning history" section).

  • I have special requirements for attending my course – how do I inform QA?

    Login to your account and then access "Update my details" from the myQA menu. Scroll down and tick the box "I have special requirements". Complete the section and the training centre will be made aware of your requirements.

  • How can I access my joining instructions and other course documents?

    Once you have created an account, login and you will be presented with your "My learning" page. If you are scheduled to attend a course in one of our training centres you will see this listed under the "My learning" section. When your course documentation, pre-course questionnaire, joining instructions etc are available you will see these items listed next to the course you are attending. Simply click on the relevant section to access the content. The section markers indicate the status as follows:

    • Red Cross – the section is overdue and needs to be completed ASAP
    • Amber Exclamation Mark – the section should be completed within the next couple of days
    • Green Tick – the section has been completed

  • How can I access my pre-course reading/work?

    Once you have created an account, login and you will be presented with your ‘My Learning’ page. Next to each active course you will see a list of links giving access to content related to your learning. If there is pre-course work required for your course, you will see this as a link (please note that not all courses require pre-course work). Select the ‘Pre-course work or Pre course video link to access the content. If you don’t see any links it is because access to the content has not been enabled for your course yet or the particular course does not have any pre-course work. Course content is released on a scheduled basis a number of weeks before the start date. You should normally receive these within 24 hours of your booking being confirmed. We will send you an email each time content is made available.

  • How can I access my video based learning or e-learning?

    Once you have created an account, login and you will be presented with your "My learning" page. Each tile in the "My learning" section represents an active course (Training course), video based learning (Online learning) or e-learning (Online learning). Locate the required video or e-learning content and select "View video".

  • How can I access my course video on demand?

    Once you have created an account, login and you will be presented with your "My learning" page. Next to each active course you will see a list of links giving access to content related to your learning. Select the "Course Video on Demand" link to access the content. If this link is greyed-out, then the content is not yet available. Course video on demand (VoD) is only available 7 days prior to the start of your training course and up to 28 days after.

    Please note that course video on demand is not mandatory pre-course reading.

  • What time does my course/exam start and finish and will I be able to leave early on certain days?

    The start time of a training course is shown in your Joining Instructions which can be accessed via myQA. Once you have created an account, login and you will be presented with your "My learning" page. Select the "Joining Instructions" link next to the relevant course and the start time is shown in the "Dates and Times" section.

    The finish time of your course/exam will be outlined by your course instructor and may vary on a daily basis.

    If you need to leave early or start later on a particular day, please discuss this with your course instructor.

  • How can I download my certificate?

    Login to your account and you can download your certificate from the "QA Attendance Certificate" link next to the course. Please note that certificates are available for download the day after the course completes.

  • How can I access my end of course questionnaire?

    Login to your account and access the "My learning" section for the course you have just completed. If the survey is available, click on the "End of Course Survey" section/link and complete the online questionnaire.

  • I have taken my exam – when will I receive my exam results?

    These are released directly by the examining bodies and can take up to six weeks from when the exam was taken. For any questions please contact our Exam Admin team on +44 (0)1793 696160 or email examadmin@qa.com.

Booking a Course

  • How do I search for and book onto a course for myself?

    You can look for a course by using the website search functionality (which is accessed by the magnifying glass in the menu bar or on the website home page) or using the "Search" option on the "My learning" or "My administration" pages.

    Once you have identified the course you wish to attend, add the course to your shopping basket and complete the checkout process.

  • How do I search for and book a course for someone else in my organisation?

    You can look for a course by using the website search functionality (which is accessed by the magnifying glass in the menu bar or on the website home page) or using the "Search" option on the "My learning" or "My administration" pages.

    Once you have identified the course, add the course to your shopping basket and begin the checkout process. At stage 2 of the checkout select the option "I'm buying this for someone else" and enter their details in section 4 "Who's attending". Once all of the details have been entered select "Place order".

    Some organisations restrict the users that are able to book courses on someone else's behalf. If this the case for your organisation you will only be able to complete the checkout process for yourself.

  • I am booking a course for someone else in my organisation and I can't add their contact details?

    Some organisations restrict the users that are able to book courses on someone else's behalf. If this the case for your organisation you will only be able to complete the checkout process for yourself.

    If your account has the rights to book training on behalf of someone else, please enter their details in section 4 "Who's attending" of the checkout process. If you receive the error "Duplicate contact" then the person you are trying to add already exists in the system. In this case use the "Find" option to locate them and mark as attending the course.

  • When booking a course, I am being asked to complete "Additional booking information" – what does this mean?

    The administrator of your company account can setup a number of additional fields which need to be completed when making a booking. This maybe to capture details about cost centres, project codes or other budgetary information. If prompted, complete the necessary fields by selecting the appropriate values from the drop-down lists or completing the free-text fields.

  • What are the different payment methods that you accept?

    Credit card

    We accept MasterCard, Visa and Maestro credit/debit cards.

    When paying with a debit or credit card, we use a third party, WorldPay, to securely collect all payment details and process payments made through our website. As part of this process, WorldPay will forward all transaction details securely to the card issuer for authentication.

    No payment details are stored by QA.

    Invoice

    If your company account has been setup so that you can pay for training by a PO/invoice you will be given this option during the checkout process.

    Reserve a space

    If your company account has been setup so that line manager approval is required, you will be given the option to reserve a space. Once the space is reserved the sign-off manager will receive an email advising them of your request and they can them approve or decline it.

    Skills licence

    A QA Skills Licence is a pre-paid training credit that gives you better value for money on your training spend. If your company account has been linked to a Skills Licence you will be given the option to pay by licence in stage 5 of the checkout process.

    For further details about the options to pay by Skills licence, invoice or through a sign-off process please speak to your account manager.

  • How do I cancel a booking which I have made?

    Login to your account and choose the option to "View your organisation bookings" from the "My administration" page. Search for the booking and choose the option to "Amend". In the list of amend options choose "Cancel this booking" and any cancellation charges that apply will be shown. Agree to the terms and conditions and select "Amend". Your booking value, less any cancellation charges that apply will be credited back to the original payment method.

  • How do I book an exam which is part of a bundle that I have purchased?

    To book an exam which is part of a bundle, login to your account and access your "My learning" dashboard. Select the bundle, choose "Booking" and then select "Request" next to the required exam. The options available relate to the bundle purchased and you may be able to choose a face to face exam slot or request a booking for an online exam.

  • I have searched your website but cannot find the training I would like to book?

    Please contact your QA account manager or send a message via our Contact Us page.

Line Manager Approvals

  • What are line manager or sign-off manager approvals?

    Sign-off manager approvals can be setup on a company account to support the process of employees requesting training which is then subsequently approved or declined by a line or senior manager. Flexible approval hierarchies can be created which support up to three levels of approval and one or more sign-off managers.

  • Do line manager approvals apply to my booking?

    This is dependent upon how your company portal has been configured by your system administrator. If when buying training you are given the option to "Reserve space" then line manager approvals have been configured. After requesting a place, return to your "My learning" page and the learning event will show as "Awaiting approval". Once the booking has been confirmed by your sign-off manager the status will be shown as "Confirmed".

  • As an administrator, how do I setup a line manager approval workflow?

    The simplest form of approval workflow is to have one sign-off manager for the company. To do this, login to your account and select the "My organisation and users" option. From here, organise your users into a single department and identify the user who you want to be assigned sign-off rights. Select the user and from the "Edit user" screen, ensure they are enabled in section 1 and change their portal role (section 2) to be "Manager". Save your changes and all booking requests will then require sign-off manager approval.

  • As an approval manager how do I see which bookings need my approval?

    Login to your account and select the "My pending approvals" option on the "My administration" page. A list of the bookings requiring your approval are listed.

  • How do I approve or decline a booking request?

    Login to your account and select the "My pending approvals" option on the "My administration" page. From the list of the bookings requiring your approval select the booking using the "Update" option. Review the request details, select the payment method and select either "Approve" or "Decline".

  • What payment options do I have as an approval manager?

    Payment options could include Skills licence, invoice or credit card.

  • How do I change a booking that I have confirmed?

    Login to your account and choose the option to "View your organisation bookings" from the "My administration" page. Search for the booking and choose the option to "Amend". In the list of amend options choose the required option (cancel, substitute or transfer) and any associated charges that apply will be shown. Agree to the terms and conditions and select "Amend".

  • How can I change a delegate name or transfer the booking to a new date?

    Login to your account and choose the option to "View your organisation bookings" from the "My administration" page. Search for the booking and choose the option to "Amend". In the list of amend options choose the required action (substitute or transfer) and any associated charges that apply will be shown.

    If you are changing a delegate name, select the option to "Substitute" and either enter the new delegate details or search for an existing delegate. Once everything has been changed, agree to the terms and conditions and select "Amend".

    If you are transferring the booking to a different date, select the option to "Transfer". Browse the alternative locations/dates and select the required option. Agree to the terms and conditions and select "Amend booking". Your course date/location will be amended.

  • How can I cancel a confirmed booking?

    Login to your account and choose the option to "View your organisation bookings" from the "My administration" page. Search for the booking and choose the option to "Amend". In the list of amend options choose "Cancel this booking" and any cancellation charges that apply will be shown. Agree to the terms and conditions and select "Amend". Your booking value, less any cancellation charges that apply will be credited back to the original payment method.

  • Do you have a Sign-Off Manager guide?

    You can access the guide here

Skills Licences

  • What is a QA Skills Licence?

    A QA Skills Licence is a pre-paid training credit that gives you better value for money on your training spend. It also provides you with the tools to monitor your training budget and a dedicated account team to ensure you get more from your budget. For more information, please click here.

  • What are Skills Licence redemption rates?

    Redemption rates are the contracted course costs associated with your Skills Licence. To see the redemption rates, login to your account and select "View all skills licences" from the myQA menu. Select "View" against the relevant licence to see the redemption rates.

  • How can I see the Skill Licences associated with my organisation?

    To see the Skills Licences, login to your account and select "View all skills licences" from the myQA menu. The list of licences you manage will be listed.

  • How can I see the usage and remaining balance on my Skills Licence?

    To see the Skills Licences, login to your account and view the details in the "Active skills licence usage" graph. You can also select "View all skills licences" from the myQA menu to access the "Skills licence summary" which shows the initial and remaining values.

  • I can't see a Skills Licence that I believe I have access to use?

    A Skills Licence can only be used as a payment method for a course if the course start date is after the start date of the licence and before the expiry date of the licence. To view these details, login to your account, select "View all skills licences" from the myQA menu to access the "Skills licence summary" which shows the dates of the licences.

  • I am trying to confirm a booking with a Skills Licence but there are no funds available?

    To use a licence as a payment method for a course, the licence must have a remaining balance which is greater than the value of the course. If not, then unfortunately the licence cannot be used.

  • I am trying to confirm a booking with a Skills Licence but it states there are no funds available when I believe there is a balance I can use?

    Please check that your Skills License is current, has funds available and enabled for access by your department. To do this simply login to your account, select "View all skills licences" from the myQA menu and use the "View" and "Access" options to verify the details and which departments have access respectively.

  • How can I enable a Skills Licence to be used by specific departments only?

    To setup access to a Skills Licence by a specific department, login to your account, select "View all skills licences" from the myQA menu and use the "Access" option to verify which departments have access. To enable/disable access tick/untick the flag against the relevant departments and select "Update".

Administration

  • How can I manage accounts for users in my company?

    To manage users for your company, simply login to your account and select "My organisation and users" from the myQA menu. From the Authorisation hierarchy screen you can add, update and disable users.

  • How can I create a new user account for someone in my company?

    To add users for your company, simply login to your account and select "My organisation and users" from the myQA menu. Select "Add new user", complete all of the fields (mandatory fields are marked with a *) and select "Create account". The new user will then be able to login using their email address and password.

  • How can I update the details for someone in my company?

    To update the details of a user in your company, login to your account and select "My organisation and users" from the myQA menu. Enter the name of the person in the search box in the top left hand corner of the screen and select the correct user from the list. Edit the user details and select "Update".

    Note you can disable a user from logging into myQA by selecting the "Disabled" option in section 1 of the update screen. You can also change a user login name/password.

  • I would like to be able to setup an approval hierarchy – how do I do this?

    The simplest form of approval workflow is to have one sign-off manager for the company. To do this, login to your account and select the "My organisation and users" option. From here, organise your users into a single department and identify the user who you want to be assigned sign-off rights. Select the user and from the "Edit user" screen, ensure they are enabled in section 1 and change their portal role (section 2) to be "Manager". Save your changes.

  • What are customer/user defined fields and how do I use them?

    User defined fields (UDF) are additional entities which can be completed when adding/updating a user or creating a booking. They can be used to capture company specific details about cost centres, project codes or other information which is not already stored in the system. Up to 5 additional fields can be setup for a user account and 5 for a booking record. Fields can be setup to use a predefined list of entries or free-text input. UDF's fields are included on all of the system reports.

    To setup customer defined fields, simply log into your account and then access "Customer defined fields" from the myQA menu. Add/update the fields (including whether they are mandatory) and select "Update".

  • Can I run any reports?

    If you would like to run a report, simply log in to your account, and then access "View reports" from the myQA menu. Select the required report with a date range (if required) and then "Generate report". The report output will be opened in Excel.

  • Do you have an Administration guide?

    You can access the Administration guide here