Service management training

Service management training

Take the delivery of services to a whole new level, by investing in ITIL and service management training

The pressure is on for businesses to trim costs yet perform better – and nowhere is this more acute than in the provision of IT services. These two seemingly opposing goals can be achieved by introducing a service management framework, such as ITIL, into your organisation.

Service management frameworks are essentially a structured collection of proven good practice processes that help organisations to create and maintain a highly effective service management culture that can reduce costs, improve consistency and quality of service, enhance service offerings and significantly increase customer satisfaction.

QA provides ITIL service management training and consulting services to help organisations adopt the skills needed to make the use of these established service management frameworks a valuable reality; not only a key part of the way that a business operates, but also a major commercial advantage.

Our IT service management training credentials

  • QA is accredited by ISEB (Information Systems Examinations Board), which is the examining board of the BCS (British Computer Society), to deliver ITIL foundation and manager courses in IT service management.
  • QA has been assessed and accredited to provide ITIL service management training by the IT Service Management Forum (itSMF), an independent body for the service management industry.

QA’s service management professionals are the very voice of experience: each has a minimum of 10 years’ hands-on service management and training experience. Several of QA’s lecturers and consultants also hold senior positions in various service management related organisations and are ideally placed to provide clients with up-to-date knowledge and advice on service management implementation, growth and improvement.

 

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