The benefits of ITIL® service management training

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Find out more about our ITIL and service management training courses and learning services.

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Today’s business environment is tough, especially for those delivering IT services. People expect IT to work all the time, and, if it fails, to be fixed instantly.

The demand for better standards of service rises continually while the pressure to reduce cost becomes greater each year. The way through this, and to become one of a growing number of organisations that does provide effective, efficient IT services for a highly competitive cost, is to adopt a proven IT service management framework.

ITIL - a proven IT service management success story

ITIL has been proven over twenty years in some of the most demanding IT service environments - from government and public sector organisations to some of the world's leading private companies. ITIL provides a dependable IT service management framework that can help organisations achieve what seems impossible: better service, at lower costs.

ITIL - IT service management training from QA

QA can help your organisation to adopt ITIL - whether you need to train just one person or an entire team. We provide a comprehensive range of ITIL training courses at our training centres across the UK - and can even provide large-scale training programmes nationally and internationally. We're accredited to provide ITIL training and our ITIL instructors lead the market in terms of ITIL skills and knowledge.

Standards-based service management training

QA's strategy has always been to deliver accredited training that supports professional certification and recognised standards - and with good reason. Your business is too important to trust to training processes that 'might' work - you need to know that they will work and are proven already. That's why our service management training portfolio includes ITIL service management training courses that are accredited by the APM Group and ISEB (the Information Systems Examinations Board of the British Computer Society).

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QA - training courses across the UK and Ireland from the leading provider of PRINCE2 and Microsoft training

QA provides PRINCE2 training, project management training, Microsoft training, Cisco training plus an extensive range of 1500 other courses covering all areas of IT, project management, service management, business applications and professional development. We provide PRINCE2 training and all courses in locations including London, Bristol, Reading, Milton Keynes, Birmingham, Leeds, Manchester, Newcastle, Glasgow, Edinburgh, Ireland plus online eLearning and virtual learning.

PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP® and MoV® are registered trade marks of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office. The PRINCE2®, ITIL®, M_o_R®, MoP®, P3O®, MSP® and MoV® Accredited Training Organization logos are trade marks of the Cabinet Office. PMI®, PMP®. CAPM® and PMBOK®guide are registered certification marks and trademarks of the Project Management Institute Inc. Green Project Management®, is a registered trademark of GPM Global. BPUG® is a Registered Trade Mark and Registered Community Trade Mark of Best Practice User Group Ltd. IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. QA is an endorsed education provider of IIBA. IIBA® is a registered trademark owned by International Institute of Business Analysis. The Open Group Certification logo is a trademark and the word TOGAF® is a registered trademark of The Open Group in the United States and other countries. QA Limited is an Accredited TOGAF® 9 Training Course and complies with the accreditation requirements for The Open Group TOGAF® Certification for People program. Cisco, the Cisco logo, and Cisco Systems are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. ILM is a trademark of the City and Guilds of London Institute and is used under licence. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. APMG Swirl Agile Project Management Device is a Trade Mark of APM Group Ltd. Salesforce is a trademark of salesforce.com, inc.

All third party trademark rights acknowledged

QA reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.