SDI Training from QA


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Rewards of certification

The key business benefits of Service Desk Institute certification include:

  • alignment of your support operation with organisational business objectives.
  • demonstration of the value of your IT service within your organisation.
  • increasingly satisfied customers, internal and external.
  • increased staff motivation, team synergy and productivity.
  • competitive advantage.
  • a route to achieving ISO/IEC 20000.


Levels of certification

Many customers have already achieved SDI certification – and by achieving certification yourselves you will be in very good company!

Ratings that have been achieved by some of the Service Desk Institute’s clients


  • Barclays
  • Lenovo (China)


  • O2
  • Phase Forward
  • Sodexo


  • North Yorkshire CC
  • London Borough of Hillingdon
  • Parliamentary ICT
  • English Churches
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