SDI Service Desk Institute training

  Professionals in the Service Desk industry need recognised skills to deliver outstanding first line support to their customers. 

At a glance

The suite of SDI courses, based on the SDI professional standards, lead to qualifications that are industry recognised and enable professionals to deliver a world class service desk function to their businesses. In addition to SDI training, QA is also an SDI Approved Audit Partner and offer a range of consultancy services to support the implementation, development and evaluation of your service desk maturity.  

Explore our courses

SDI - Service Desk Analyst (SDA) exam only

No associated course item

SDI - Service Desk Manager (SDM) exam only

No associated course item

Service Desk Institute - Senior Service Desk Analyst

2 Days

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Speak to our team today

To contact our friendly advisers, call, email, or make a quick enquiry


0845 757 3888


+44 (0) 1753 898320


01 284 6796


Meet our specialists

Adam Stewart

Head of Service Management

Andrew Gilbert

Learning Programme Director (Service Management)

Mark Willis

Senior/ Principal Lecturer

Terry Ellis

Senior/ Principal Lecturer

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