Customer Service training

Organisations that grow over the long-term put the customer at the centre of everything they do.

The quality of service you offer is measured by your customers and potential customers in every interaction they have with you, whether in person, by phone or over email. Most organisations put emphasis on front-line staff learning new skills and behaviours; the really successful ones focus on how service excellence is first built, then managed as a strategic business priority.

Training courses

Customer Service
Course title	code	days
Building a Customer Centric Organisation	MPDBCCO	1
Customer Care via Email	MPDCCBE	1
Delivering Customer Service Excellence	MPDDCSE	2
Managing Customer Service Excellence	MPDMCSE	1
Maximising Customer Satisfaction in a Technical Environment	MPDMCSTE	2

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QA - training courses across the UK and Ireland from the leading provider of PRINCE2 and Microsoft training

QA provides PRINCE2 training, project management training, Microsoft training, Cisco training plus an extensive range of 1500 other courses covering all areas of IT, project management, service management, business applications and professional development. We provide PRINCE2 training and all courses in locations including London, Bristol, Reading, Milton Keynes, Birmingham, Leeds, Manchester, Newcastle, Glasgow, Edinburgh, Ireland plus online eLearning and virtual learning.

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