Organisations that grow over the long-term put the customer at the centre of everything they do.
The quality of service you offer is measured by your customers and potential customers in every interaction they have with you, whether in person, by phone or over email. Most organisations put emphasis on front-line staff learning new skills and behaviours; the really successful ones focus on how service excellence is first built, then managed as a strategic business priority.
|Course title||delivery method||code||days|
|Building a Customer Centric Organisation||MPDBCCO||1|
|Customer Care via Email||MPDCCBE||1|
|Delivering Customer Service Excellence||MPDDCSE||2|
|Managing Customer Service Excellence||MPDMCSE||1|
|Maximising Customer Satisfaction in a Technical Environment||MPDMCSTE||2|