Job Details

Job Details:

Job Overview:

We are seeking a driven individual to fill a pivotal role within our team. If you're passionate about delivering the best customer service and enjoy the challenges of working in a dynamic role then you could be just who we're looking for.

You'll work closely with a great team of fun, but focused, like-minded Software Developers and IT Ops colleagues. Get to grow your skills andexperiment with new tools, techniques and technologies on a wide variety of projects. You'll be a key member of our team at the forefront of our technical support lines.

Main Responsibilities:

  • Provide 1st line support to technical customer queries via phone, email and face to face contact.
  • Monitor, investigate and resolve issues where possible.
  • Prioritise and allocate incidents and tasks subject to client SLA's.
  • Ensure all incidents are recorded in the appropriate management systems.
  • Provide clear updates on progress to both the business and our clients.
  • Assist internal users with desktop support.
  • Create and enhance support documentation where necessary.
  • Work with the infrastructure and development teams to make systems improvements and deploy applications and services.
  • Automate the operation of common tasks and requests.
  • Assist to write and execute functional test plans from client requirements.
  • Provide support for a growing number of applications both in our data centres and remotely at client locations.
  • Work with other areas of the business to support client requirements.
  • Help build the team to further support the business.
  • Investigate new ways of working and suggest ideas for growing the company and improving customer service.

Desirable Skills:

  • Highly organised and focused.
  • Hold an interest in Computing and changes in the IT industry.
  • Determination to provide fast, high quality support services.
  • Committed attitude towards a first-class customer service
  • Clear written and verbal communication skills.
  • A technical understanding of PC's and common operations.
  • Knowledge of Windows 7, 8 and 10 Operating Systems.

Desired Qualifications: 5 GCSE's A*-C including Maths and English


  • We are always looking for the right person to join our fast-growing team of knowledgeable, friendly and forward-thinking individuals, and there are plenty of reasons why you should consider joining us:
  • Excellent job security - we've been growing for 30 years and have maintained a consistent financial growth year-on-year.
  • Room to grow - all voices are heard, and anyone can expand beyond their job role.
  • Stay in shape for free - with our onsite gym, or tennis/basketball courts right outside.
  • Good location - ample parking and walking distance to the well-connected Slough train station.
  • Games room - unwind with a game of pool, table tennis, board games, Xbox and more.
  • Latest technology - take the opportunity to stay at the forefront of the IT industry and experiment with new technologies.

Working Hours: Monday - Friday, 09:00 - 17:30, 37.5 hours per week

Salary: £12,000

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now