Job Details

Job Details:

Vacancy Description:

We have a position available for a Technical Operations Apprentice.

We have a history of successful apprentices, our last Infrastructure Technician Apprentice who did this role passed with a Distinction!

Main Responsibilities:

  • To respond to SaaS support related tickets in an efficient, professional and timely manner
  • Strive to become proficient in the supporting all aspects of the SaaS environment including the software installed in it
  • Proactively evaluate quicker ways to achieve tasks using technical solutions whilst maintaining a high standard of work
  • Work on projects alongside senior members of the team to achieve time sensitive client focussed goals
  • Create clearly worded documentation, guidance and notes as appropriate to the work being delivered and the audience receiving it
  • Create clear and concise records of work as appropriate to the deliverable
  • Ensure effective and regular communication is made to line management and relevant stakeholders of the work being carried out
  • Ensure customer requirements are met effectively, in a timely manner

Desirable Skills / Personal Qualities:

  • Good knowledge of Microsoft Office
  • Active learner with a passion for tech
  • Strong can-do work ethic
  • Enthusiastic and self- motivated
  • Professional attitude

Desired qualification requirements:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Future Prospects:

This role is ideally for someone wanting to join a fast growing IT business. There is a huge opportunity to learn lots and grow with the business. You can also go on to gain a permanent position once you have passed.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now