Job Details

Job Details:

Job overview:

A fantastic opportunity to gain insight into the Financial Operations at IRIS. With close interaction between Sales Order Processing, the Sales organisation and Finance, the opportunity also offers first-hand experience of a transforming ERP and CRM environment with a focus on managing queries and resolving issues in order to maximize revenue for the business.

Main role and responsibilities:

  • Daily liaison with external customers and internal departments as first line support including sales, finance, support and customers via telephone & email to discuss and resolve customer and system queries
  • Working as part of a team, helping to achieve and maintain structured KPI’s/SLA’s
  • Delivering first class customer service, ensuring the customer has a satisfactory customer experience
  • Resolving any order related queries, billing issues, raising credit notes
  • To help ensure that all aspects of daily/weekly/monthly tasks are completed in a timely fashion
  • Set up customer records, maintaining and actioning amendments to customer accounts
  • Processing of Sales orders where no discount, approvals or special requirements are required under business agreed LoA
  • Processing of contract Renewal orders where no approvals or special requirements are required under business agreed LoA
  • Dispatching the product and assisting with the initial set up, checking and assisting with license issues
  • To assist on any other ad-hoc projects as required

Desired skills and qualities:

  • Experience within administration/order processing/customer service/operations (office based)
  • Able to demonstrate excellent customer service skills
  • Problem solving skills
  • Excellent communication skills
  • Good standard of English and Maths evidenced by relevant qualification
  • Teamwork
  • Customer awareness
  • Initiative/can do attitude
  • Planning & organising
  • Communication skills
  • Attention to detail
  • Numerate

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Benefits package:

  • Pension
  • Insurance
  • Cycle to work
  • Private Healthcare
  • Tastecard
  • Vodafone Employee Advantage
  • Discounted shopping

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now