Job Details

Job Details:

Main role / Responsibilities:

  • Monitor situations, investigate issues and find solutions within the agreed SLAs
  • Collect Support information during support calls and log it within the internal helpdesk accurately
  • Communicate and solve customers' problems via phone, email and face-to-face meetings
  • Liase with external suppliers to resolve support tickets
  • Assigning issues to Field Based Engineers with accurate and precise information for further investigation
  • Assemble, install, configure and troubleshoot bespoke networking equipment
  • Providing a high-level of customer service to clients
  • Providing remote technical assistance
  • Working on the business Service Desk
  • Carrying out any additional duties as required by the IT Manager

Desired qualities, skills and knowledge:

  • Experience of calling and handling customer enquiries.
  • Ability to work under pressure
  • Motivation to learn new skills and technologies
  • Passion for new technology and networking
  • Great interpersonal and communication skills.
  • The ability to work independently as well as in a team environment.
  • Critical thinker and problem-solving skills

Also, it would be highly beneficial to have demonstrable experience and ability working with computers in a variety of ways.

Desired qualification:

3x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above.

Working week:

Full time (35 Hours per week)


£150 per week

Benefits of the role:

Potential to move into a higher level apprenticeship and a full time position.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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Apply now