Job Details

Job Details:

The primary focus of the Junior IT Support Technicians role would include:

Main responsibilities:

  • Providing telephone and email based technical support to our customers
  • Physically building, setting up and repairing machines
  • Loading Servers and client machines ahead of new installations
  • Assisting our ICT Technicians with on-site installations
  • Administrative tasks for servers
  • There may be a requirement for some basic manual work including data cabling
  • Using a formal ticketing and remote monitoring and management platform (RMM)

We believe in nurturing our engineers through their career and will provide formal training and a structured career path for the right individuals.

Skills and Personal qualities:

The ideal Junior IT Support Technicians will need the following:

  • Your aptitude and hunger to learn about technology matters more to us than your conventional academic achievement.
  • However, we require excellent verbal and written communication skills and the ability to work independently and within a team.
  • We expect our engineers to be resourceful and use their initiative!

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

If you meet the requirements and feel that this Junior IT Support Technicians role is right for you then please apply!

Working week:

40hrs a week.

Salary range:

£12,000 - £15,000 per annum --- Dependant on experience.

The Junior IT Support Technicians benefits:

  • 25 days holiday plus Bank Holidays
  • Health insurance scheme
  • Workplace pension scheme
  • Mileage allowance
  • Onsite parking

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills and Experience:

Apply now

Apply now