Job Details

Job Details:

Job overview:

We're looking for a Windows technical apprentice to join our growing Huddersfield team. This job requires excellent verbal and written communication skills with a strong customer service focus. We offer the opportunity to work in ground-breaking technical projects and leading-edge technologies.

There is an excellent opportunity for career progression.

Main responsibilities:

  • Dealing with customers over the phone, email and remote desktop
  • Working from a ticketing system and accurately logging all work and support queries
  • Maintaining, configuring and troubleshooting Windows servers and Desktops
  • Supporting Windows Server and Desktop
  • Varying project work

Desired skills:

  • Asterisk knowledge, it would be a great advantage
  • Excellent verbal and written communication skills
  • Good technical troubleshooting skills
  • Ability to explain technical issues in easy to understand terms over the phone and in writing Good technical troubleshooting skills
  • A strong focus on quality
  • Excellent written and verbal communication and interpersonal skills
  • The ability to work well within a small team
  • Good organisational skills

Personal qualities:

  • Ability to pick up new skills and apply them in the work environment
  • Be flexible in terms of working hours & conditions
  • Be honest
  • Be punctual
  • Be able to work as part of a team and also on an individual basis

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.


  • Full time position
  • Progression to level 4 or Degree Apprenticeship
  • Wage increase

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now