The Apprentice IT Technician is an important part of the IT team. The school is increasingly dependent on its IT systems working properly and efficiently. He/she will be responsible for system wide technical support including: workstations, laptops, printers, audio-visual, telecoms and printing. In co-operation with teachers he/she will support the teaching of IT by preparing relevant materials and working alongside pupils and teachers in the IT suites.
Main role / Responsibilities: [will include but not be limited to]:
- Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals.
- Maintain an up to date inventory of IT equipment, and ensure cleanliness of equipment.
- Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment.
- Routine administration including, iPad maintenance, data backups, workstation health checks, anti-virus scans
- Software installation, maintenance and upgrading in line with the school development policy.
- Maintain up to date computer images and deploy them where necessary using Acronis.
- Administration and development of Intranet (Firefly) and digital signage.
- To support staff and students with the use of IT including 1:1 iPad training and assisting with inset training where appropriate.
- To support staff and students with the set-up and preparation of IT equipment around the school.
- Report any detected breach of the school’s IT acceptable use policy to the IT Network Manager.
- To be aware of the school’s health and safety policy and to assist in carrying out the responsibilities detailed therein.
- Changing of printer toners and basic troubleshooting (Paper jams, driver issues etc.)
- In-class support where appropriate.
- To create new documentation/guides and to update existing documentation as necessary.
- To assist with the set up AV equipment for lectures and presentations.
Carry out any other reasonable duties assigned by the Network Manager
- Show some knowledge of non-windows environments (Apple and Linux)
- Experience of learning platforms
- Experience of managing social media platforms (Twitter, Facebook, etc.)
- Software - Education software
- Internet and e-mail management
- Experience of using and preparing audio/visual equipment
- Experience of installing and maintaining PC hardware and software
- Experience of Microsoft operating systems and Office packages
- Experience of supporting end users
- Experience of troubleshooting network faults
- Health and safety awareness
- Ability to work independently or as part of a team
- Ability to take initiative
- Demonstrate good communication, both written and verbal, as well as excellent organisational skills
- Ability to prioritise under pressure
- The willingness to make a contribution to the lives of the students, parents and staff at the school
- Be well motivated and reliable
3 GCSE Grade A - C or above, plus English and Maths or equivalent at grade C or above.
Working week: Monday to Friday, between 8am-5pm
Salary: £10,000 Per Annum
92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.