Job Details

Job Details:

We are looking to recruit an enthusiastic and motivated IT Modern Apprentice to support our busy team. We are looking for candidates with a keen interest in working within a busy office environment supporting our IT team. The successful candidate must also showcase strong work ethic, self-initiative and an ability to work effectively with people across a wide range of levels and responsibilities. As an IT Apprentice you will be assisting on many duties and projects. This will be a hands on role and at times a fast paced environment.

Key Responsibilities:

  • Providing 1st line helpdesk support to company employees by assisting in answering and logging IT service requests received via phone, web-logged calls or email
  • Carrying out IT maintenance tasks on employee systems
  • Monitoring employee systems
  • Carrying out basic troubleshooting/diagnostic/repairs on IT systems
  • Proactively deal with case management
  • Help resolve general IT issues

Required Skills:

  • Excellent communication skills, professional and articulate as many contacts do not have English as their first language
  • Be self-motivated and able to work independently
  • Able to work to tight deadlines
  • Strong organisational skills with the ability to multitask
  • Strong IT skills, with a good understanding of Windows 10
  • Qualifications at National 4 and National 5 or above

Additional Information:

  • Monday to Friday 9:00am - 5:00pm
  • £13,000 per annum
  • The company is looking for candidates only in and around the Inverclyde council area

Future Career Progression:

  • Should you perform well you will have the opportunity to move into a permanent position

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

Apply now

  • Personal details
  • Education
  • Interested jobs
  • And finally
07xxx xxxxxx

Please enter the latest higher qualification you hold and the grade you have received. Don’t worry if you don’t have any – just add N/A.
Select File

By clicking 'Submit' I agree to the terms and conditions and I confirm that, to the best of my knowledge, the information supplied above is a full and correct record of my education history and that I do not hold, and am not studying towards, any other qualifications.

Note: If you are accepted onto programme and you have not achieved these qualifications then you may be at risk of withdrawal.

Terms & Conditions

Some of the information you supply will be used by the Skills Funding Agency to fulfil its statutory functions, issue/verify your Unique Learner Number (ULN) and update/check your Personal Learning Record. The Skills Funding Agency may share your ULN and Personal Learning Record with other education related organisations, such as your careers service, school, college, university, Government Departments and public bodies responsible for funding your education. Further details of how your information is processed and shared can be found here.

Fields marked with an * are required.