Job Details

Job Details:

Vacancy description:

We are a small Managed IT Service provider looking for a Junior Technical Support Engineer to provide services to our clients who we provide a full range of IT services to.

Main role / Responsibilities: [will include but not be limited to]:

  • Providing 1/2nd Line support
  • Responding to tickets efficiently
  • Troubleshooting hardware, software and network problems.
  • Installing, maintaining and support Windows Desktops, software applications and hardware accessories.
  • Travel to client sites to provide hands on support.

This is a great opportunity to work with a small team and develop your IT skills.

Desirable Skills:

  • Some 1st line support experience.
  • Ideally have at least 3 months experience in an IT role or course.
  • Knowledge of Active Directory.
  • Knowledge of networking IPv4.
  • Good Windows Desktop support experience
  • Strong communication skills
  • Strong problem solving skills
  • Must have a valid UK driving license
  • Must be eligible to work in the UK.

There could be a permanent opportunity at the end of the apprenticeship or to progress on to a higher apprenticeship

Desired Qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Working week: Monday to Friday, 9am - 5pm

Salary: £10,500 Per Annum

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now