Job Details

Job Details:

Main Responsibilities:

Your role will involve being a customer facing representative at the store. You will be providing face to face IT/Technical support as well as back office, firstand second line support.

You will also be required to travel to Client Sites to provide IT support.

  • User support (Provide support both remotely and face to face)
  • Handling of the daily IT related operations of the client
  • Provide Level 1 technical support for all clients remotely or onsite
  • Managing purchasing of equipment
  • Purchase orders and assigning invoices to the budget.
  • Gathering of information, analysing symptoms and figuring out how to resolve all IT related issues that employees may face during their day to day operations
  • The successful candidate will also be given the opportunity to assist in the configuration and operation of the company’s IT Infrastructure (this will include configuration and support of Local Area)
  • Install, support and maintain computer hardware and software infrastructure
  • Ensure all computer systems are functioning properly including file servers, database servers, POS terminals, CCTV, internet connection, PA System, WAN and VPN connection
  • Liaise and negotiate with vendors or suppliers on quotation for setup, implementation, repair and maintenance of IT hardware & software
  • To take ownership of Project work streams assigned by Directors
  • Maintain proper administration records of IT equipment inventory, application software inventory, software licenses, IT equipment movement, networking & other IT related information
  • Provide training, guidance and support to end users

You will be working with:

  • Microsoft Office 2010/2013 (Outlook troubleshooting)
  • Exchange 2013
  • TCP/IP and DNS
  • CVS and essential datamine – MySQL, phpMyAdmin, MSSQL
  • Cloud Technologies (Azure, AWS, Office 365)
  • Android and IOS

Desirable skills:

  • Familiar with Windows operation systems and Microsoft office applications
  • Strong problem solving and communication skills
  • Good command of spoken and written English to understand user issues and provide workarounds
  • Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
  • 2 months experience in an IT environment

Personal qualities:

  • Be able to work in a fast paced dynamic environment
  • Have a good understanding of IT as a whole (areas including, hardware, software, mobile apps and networking)
  • A full clean driving licence is essential for this role as you will be travelling to different Client sites

Desired qualifications:

5 GCSE’s or equivalent A-C including Maths and English and A - Level/B-tech or Equivalentin IT based subject.

Working week:Monday –Friday, 9.00am-5.30pm.

Salary:£12,000 - £16,000 per annum.

Company Benefits:

  • Competitive salary
  • On the job training
  • Ability to tap into the experience of seasoned IT professionals
  • Free coffee
  • Free weekly fruit in the office
  • Take your pick of online training courses on the company academy account


This role requires ad hoc traveltoDartford and Gravesend.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now