Job Details

Job Details:

In this IT apprenticeship, you will initially be focused on the service request work stream but will transition into wider service desk functions.

You will initially complete a Level 6 Apprenticeship in IT Systems & Networking then will move on to gain Level 8 Diploma.

  • Resolution of 1st Line support issues
  • Network patching and asset management
  • Consumables ordering
  • Mobile phone provisioning Network, hardware and software audits
  • Desk moves, installation of new kit, printer maintenance and problem resolution
  • Assisting colleagues with IT support issues
Skills and Experience:

Required Skills

  • Must have a drivers license or be taking lessons
  • A Determined attitude to support day to day IT operations
  • An interest in Technology
  • Confident, Motivated and ambitious
  • Keen to learn new support skills and widen their experience of all parts of IT Support
  • A real hunger for professional development and success
  • The ability to quickly analyse and make appropriate judgements, and adapt to change
  • Able to empathise and relate to colleagues honestly, building relationships
  • Self starter, keen to develop and able to seek intelligent solutions to challenges that arise
  • Proficient computer user, with strong experience in Microsoft desktop and server products
  • Calmness under pressure and the ability to ask for help when needed to make sure tasks are competed in the correct manner

Additional Information

  • 40 Hours
  • 8am-5pm with 1 hour for lunch.
  • £11,000 - £12,000

Importanl Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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