Job Details

Job Details:

Main role and responsibilities:

  • To provide a high quality first line IT support to our customers with a wide variety of end users
  • Maintain and update records using In-House Helpdesk Support Systems
  • Respond to customers’ needs in a courteous and timely manner
  • To proactively progress calls and keep end users informed of outcome and progress
  • Escalate calls as appropriate

Desirable skills:

  • Customer service experience
  • Excellent interpersonal and communication skills
  • Interest of knowledge of IT
  • Ability to use own initiative
  • Strong organisational skills
  • Excellent telephone manner
  • Team player

Personal qualities:

  • Ability to work within a small team
  • Ability to prioritise you own work load
  • Ability to be able to work under pressure in a busy fast-paced work environment

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Future prospects:

There will be a possibility to secure a full time role in the company for the right apprentice on successful completion of the apprenticeship.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now