Job Details

Job Details:


This is a Level 3 Infrastructure Technician apprenticeship, which will be a 15-month program.

The successful candidate will be required to work from the office, but it is Covid secure - in line with the Government guidelines.

Main responsibilities:

  • Work with IT colleagues to solve complex IT and application incidents
  • Work with ticket system (Service Desk Plus) and own tickets from start to end
  • Will be given all the necessary tools that other IT team members use
  • Perform testing on new equipment and ensure ready for end user
  • Set up new starters to the business on the many company platforms - AD, Exchange, CRM, Telephone system etc.
  • Set up IT equipment on user desks as and when required
  • Participate in regular IT meetings and bring fresh ideas to existing processes

You will be assigned an IT buddy to help you at every stage of your apprenticeship.


  • Good communication skills
  • Ability to work within a team
  • Great attention to detail
  • Strong work ethic and willing to go above and beyond


  • Passionate about IT & Technology
  • Customer focused

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above.

Working week:

37.5hrs per week [flexible shift pattern - between 8am and 10pm, Monday to Friday]


  • They are a young modern company with many employee perks such as - games room (Xbox, pool table), a bar and a hair/beauty salon, to name a few.
  • They have numerous company events that all employees attend - Summer Soiree and Christmas party.

Other perks include:

  • Early finish when Manchester United play.They have an office in Chicago city centre, so you will work with your IT colleague in that office to support the staff in USA.
  • The business have branched out to Australia this year,so as you can see we are a fast growing company which will give the successful apprentice great exposure to the latest technologies in IT.

Future prospects:

  • Salary increase after 3 months if meeting all objectives
  • Permanent role and salary boost after successfully completing the apprenticeship

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now