Job Details

Job Details:

Main role and responsibilities:

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:

  • Answering, action and monitoring centralised IT Service Desk phone calls Carrying out initial incident diagnostics, resolving with a first line fix where possible or escalating to other areas of the IT Department to resolve if necessary
  • Using your skills to support customers via telephone, remote access tools and on occasion, on site
  • Updating all records in a timely manner, with associated information pertaining to the full life cycle of the support call Liaising with second line support personnel, as required

Desirable skills:

  • Good communicator
  • Hard worker
  • Previous experience of speaking with members of the public
  • Good computer skills
  • Ability to work under pressure

Personal qualities:

  • Friendly and personable nature
  • Keen to be part of a team

Desired qualifications:

  • 5 GCSE’s total
  • English and Maths GCSE grade D or above
  • 3x GCSEs grade A-C in any subject
  • A-Levels, preferably in ICT

Future prospects:

Full time position with further development and career progression.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now