Job Details

Job Details:

Job overview:

We are looking for an IT helpdesk support engineer to join our team.

At WN1 IT, you will complete an Infrastructure Technician Level 3 Apprenticeship.

Main role and Responsibilities: [will include:]

Using some of the following manufactures to complete tasks:

  • Cisco
  • Meraki
  • Microtik
  • Ubiquiti
  • Sonicwall

Desired skills and qualities:

You should be able to demonstrate previous experience in:

  • Problem-solving
  • Customer services
  • Clear telephone skills


  • Good verbal communication skills with a clear telephone voice
  • Good ability to work through a problem
  • Ability to see around a problem to a solution
  • Excellent communication skills with an ability to communicate at an appropriate level for the audience
  • Excellent customer service skills with a commitment to provide excellent customer service
  • Excellent working knowledge of Windows operating system environments

Personal qualities:

  • Ability to work alone and part of team
  • Willingness to learn
  • Comfortable to ask for help

Desired experience:

The successful candidate should be-able to demonstrate a passion for IT and customer service, and ideally have experience working in a MSP environment in some of the following areas/technologies:

  • Remote support tools
  • Remote monitoring
  • Windows 7 to 10 desktop support
  • Microsoft Office suite support
  • Lease line, FTTC, 4G, DSL setup
  • Antivirus best practices
  • Firewall configuration
  • Email SMTP POP3 server setup
  • VPN setups
  • Microsoft Office 365 setup / administration
  • Microsoft Server 2008+
  • Hyper-v

Desired qualifications:

Minimum 5 GCSE's at grade C or above, including English and Maths.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now