Job Details

Job Details:

Overview:

We are looking for an apprentice to join our skilled team of support staff.

Primarily the main purpose will be to support the company's technicians - with a view to grow into a technician role after completing the apprenticeship.

Main responsibilities:

  • Answering telephone calls
  • Taking details of client's problem/requirement
  • Asking relevant questions to get additional detail
  • Offering technical assistance if and when appropriate
  • Logging enquiry details onto call logging system
  • Shadowing technicians both in the company’s workshop and on client premises
  • Utilising inactive periods to further their studies
  • Assisting administrative staff with their duties

Desirable skills & personal qualities:

  • A passion for technology
  • Excellent verbal & written communication skills
  • Good organisational and time management skills
  • Ability to work flexibly and on own initiative
  • Ability to prioritise multiple tasks
  • Excellent attention to detail and accuracy
  • Ability to work individually and as part of a team

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above.

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now