Job Details

Job Details:

Working to gain a Modern Apprenticeship in IT, you will provide desktop and laptop support throughout the College and participate in the daily functions of the IT Department’s Support Services Team to ensure they meet service level goals, as well as provide exemplary customer service and support to their clients.

The Department

The importance of ICT within the College has grown over recent years as have the demands placed

upon this business area.

  • Principal Accountabilities
  • Support desktop, laptop, mobile and other devices (such as printers, interactive boards and projectors)
  • Work within the team on installation, maintenance and application of patches, revisions, troubleshooting, repair and vendor support
  • Assist with the delivery of ICT infrastructure projects
  • Maintain printer supplies and report faults
  • Manages helpdesk tasks and participants in the daily activities of the Support Services Team
  • Provide good verbal and written communication with staff and students
  • Update ICT policy and user documentation
  • Maintain asset management system with changes.

Other Duties

  • To comply with policies and procedures relating to child protection, health, safety, welfare,
  • security, confidentiality and data protection, reporting any concerns to the appropriate
  • person.

These key tasks are not intended to be exhaustive, but they highlight a number of major tasks that the post-holder may be reasonably expected to undertake.

Skills and Experience:

Required Skills:

  • Someone with a keen interest in IT
  • A can-do attitude
  • A willingness to learn

Additional Information:

  • 35 hours per week
  • Monday - Friday
  • £10,000 - £12,000
  • Complimentary refreshments during hours of work, a good working environment as part of a close-knit team

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

Apply now

  • Personal details
  • Education
  • Interested jobs
  • And finally
07xxx xxxxxx

Please enter the latest higher qualification you hold and the grade you have received. Don’t worry if you don’t have any – just add N/A.
Select File

By clicking 'Submit' I agree to the terms and conditions and I confirm that, to the best of my knowledge, the information supplied above is a full and correct record of my education history and that I do not hold, and am not studying towards, any other qualifications.

Note: If you are accepted onto programme and you have not achieved these qualifications then you may be at risk of withdrawal.

Terms & Conditions

Some of the information you supply will be used by the Skills Funding Agency to fulfil its statutory functions, issue/verify your Unique Learner Number (ULN) and update/check your Personal Learning Record. The Skills Funding Agency may share your ULN and Personal Learning Record with other education related organisations, such as your careers service, school, college, university, Government Departments and public bodies responsible for funding your education. Further details of how your information is processed and shared can be found here.

Fields marked with an * are required.