- To provide technical support to the school’s ICT systems
- Ensure equipment is installed and ready for use by staff and pupils, for example; PC’s, Laptops, Projectors, AV Equipment, Digital Signage, Printers
- Ensure IT related services and security systems are working
- Troubleshoot, resolve or escalateonsite issues with all relevant information
- Reimaging devices
- Hardware repair and replacement. From component level to complete device
- Liaise with third party software and service providers where required
- Utilise the Helpdesk System provided to manage all tickets and requests
- Respond to all tickets within SLA
- Ensure all reported incidents and requests are logged
- Add time entries and updates to record what work has taken place
- Ensure customers/users are updated regularly
- Provide detailed information on a ticket before escalating
- Communicate with School Staff and appointed Virtual Network Manager
- Help to maintain customer IT records
- Asset Management/Inventory (Hardware and Software)
- Password Records
- Stock Control
- Change Control Records
- Active Directory User Accounts
- Door Entry/Signing In System User Records
- E-mail Account provision
- Manage priorities and working time effectively
- Attend School Health and Safety, Safeguarding and Security training and adhere to procedures
- Perform Regular Tasks as set by Virtual Network Manager/Account Manager
- Be polite and courteous to all clients at all times and present positive image
- Be ready to start work at your allotted time
- Be dressed and groomed according to environment. (Specifics will be advised)
- Adhere to all company policies including Health and Safety, Quality and Information Security
- Adhere to all company procedures
From time to time you may be required to perform duties outside of the IT Apprentice role. You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you.
5 GCSE's A*-C including Maths and English at grade D or above.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Salary:£8500-£16000- dependant on experience
Working Hours:Monday-Friday, 8am-4.30pm 37.5hrs per week
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.