Job Details

Job Details:

The Endpoint Support Assistant Apprentice helps with the practical management, implementation, development, building, maintenance and support of endpoint computers, Windows 10 operating systems and desktop applications within NHS Fife.

Working under supervision and instruction of the Team Manager and/or Analyst/Engineer, but having knowledge of the applications or systems in the estate and related interfacing systems.

The Apprentice / Assistant can refer to the Analyst/Engineer or the Team Leader when higher levels of specialisation or deeper knowledge is required.

Key Responsibilities:

1. The post holder assists the Endpoint Team with the operational management of NHS Fife computers, tablets and peripherals. Typically involves endpoint device management, security and performance, assisting on system updates/upgrades and user support to ensure optimum system availability.

2. The post holder assists the endpoint Team with the installation and configuration of new applications and endpoint infrastructure.

3. The post holder will provide specialist support to a variety of users across the NHS Fife, clinical and non-clinical by promoting positive working relationships. Manage and log unresolved issues with the external suppliers for resolution within the contract, documenting and communicating progress of each issue through to resolution.

4. Participates in the development and maintenance of policies and procedures supporting this role.

5. The post holder provides assistance with all Change Management to the system designated ensuring minimal service disruption by negotiating with users, upgrade-planning with external suppliers and other IT support staff, upgrade-testing and communication. Changes are performed in line with NHS Fife policy.

6. The post holder will provide advice, liaison and support to users or other eHealth Teams/Projects as designated by the Endpoint Team Leaders.

7. To communicate effectively with the Project Managers, other eHealth Support staff, eHealth Specialists, suppliers and stakeholder groups to ensure awareness of progress, issues and risks. To develop and maintain a project communication plan for all stakeholders.

8. Continue to develop, improve and broaden knowledge and skills necessary for the execution of professional and technical duties. Attend relevant meetings, seminars and demonstrations as directed by the Team Manager.

9. In the event of widespread I.T. failure, there is a requirement to remain behind after hours to ensure recovery of critical operational systems and or related applications.

10. Other relevant duties as directed by the Team Leaders or Service Delivery Manager.

Required Skills:

• Skills and competencies associated with working at least 2 years in an office administration environment or completed an Endpoint Apprenticeship.

• Competent in Microsoft software i.e. Excel, Word, Outlook and exposure to an IT environment.

• Excellent communication skills.

• Experience of working in a system administration environment would be desirable

• Specific training will be provided to perform administration/support of the systems assigned to the post holder.

Additional Information:

  • 12 hour shifts (day & night) in blocks of 4/5 days
  • £15,362 per annum
  • 27 Days Annual Leave + 8 Days PH

Future Career Progression:

  • Upon successful completion there is a full-time AfC Band 3 position and the future potential to work your way up in NHS Fife.

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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