Job Details

Job Details:

Main role and responsibilities:

  • Responding to consumer enquiries via CRM system and email.
  • Managing client applications – scheduling content, managing the database, troubleshooting issues.
  • Follow project plans, tracking and updating progress and following internal processes.
  • Work closely with the design and development teams including third parties, monitoring progress and resolving issues.
  • Identify, manage and monitor project risks, issues and assumptions, knowing when necessary to escalate to the Account Manager.
  • Provide administrative support to projects including research and co-ordinating tasks.
  • Website and ECRM testing and content population.
  • Analyse Google Analytics metrics and produce statistical reports on an adhoc and monthly basis.
  • Produce project case studies on project completion for DECIDE. marketing materials.
  • Assist with putting documentation (such as agreements and contracts) in place with clients and suppliers.
  • Assist with producing and updating the suite of digital documentation templates.

Desired skills, qualities and experience:

  • Proven track record in project support and comfortable working in a mixed technical and creative environment.
  • Confident with client and consumer contact and able to effectively represent the company in client and consumer interactions.
  • Demonstrate the ability to work independently, be resourceful and use your initiative.
  • Strong communication skills and a natural ability to form and develop effective and mutually beneficial business relationships, both internally and externally.
  • Thrive on working in a fast-paced and demanding but collaborative environment.


  • Strong written and verbal communications skills
  • Good planning and documentation skills
  • Excellent attention to detail & good problem solving skills
  • Ability to prioritise and work under pressure

Preferred, but not essential:

  • Experience in working with third party suppliers
  • Google analytics experience
  • Experience of working in an agency environment

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now