Job Details

Job Details:

E-Telegence are currently looking for a young and enthusiastic individual to join their team in a busy and dynamic shop environment. This position is designed for an apprentice who is looking to start their career and who has a genuine interest in modern technology and happy engaging with customers over the phone, face to face and through email.

Key Responsibilities:

  • Creating, updating and processing support tickets
  • through Processing invoices through KashFlow
  • Processing orders POS
  • Managing customer inquiries through phone, email and face to face
  • Troubleshooting and diagnosing primary IT problems
  • Operating as first point of contact with customers

Over time the role may diversify to include hands on technical support with mobile and IT hardware

Required Skills:

  • Strong numerical skills
  • Good communication, both oral and written
  • Logical thinker
  • Genuine interest in tech
  • Willingness to learn
  • Able to take instructions and to execute accurately

Additional Information:

  • Monday - Friday
  • 9am to 5pm
  • £146.25 Per week

Future Career Progression:

  • Developing into a technical support or technician for mobile and tablet devices
  • Annual salary increases based on performance

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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