Job Details

Job Details:

Role overview:

This is a customer facing role and it is essential that a good relationship with the Client is achieved.

The role is based in Wolverhampton at UTC’s Head Office and is part of a team of 12 across sites in the Midlands.

The role is a Deskside Support role, dealing with Incidents and SR’s, Hardware Breakfix\Deployments, Hands and Eyes support, Stock Management and Asset Refresh program.

The role requires excellent customer service, hardware and organisational skills.

Detailed job description:

  • Hardware break-fix services for all workspace client including:
  • Desktop, Laptop and Printer break-fix
  • IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary
  • Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
  • Asset Refresh lifecycle delivery
  • Stock Management
  • Adhere to customer and FDS HSSE and Security Policies

Desirable skills:

  • Ability to follow processes and procedures
  • Ability/willingness to travel to other customer sites
  • A broad technical knowledge of PC’s/peripherals and their architecture
  • Good working knowledge of current software packages
  • Good working knowledge of operating system
  • Accredited in relevant manufacturers hardware qualification
  • Good understanding of IT infrastructure
  • Ability to work on own initiative, address and resolve problems in a pressurised environment
  • Ability to diagnose faults in the hardware/software/operating systems used by the customer
  • Excellent organisational skills, able to take a methodical approach to service issues
  • Contributes to, supports and works within the team
  • Excellent communication and interpersonal skills

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above.

Working week:

Monday to Friday,8:30am - 4:30pm with 30 min break. / 37.5hrs per week.


The salary will be starting salary is £10,200 per annum, increasing to £17,000 per annum as you progress through the role.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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