Job Details

Job Details:

Job overview:

This role provides a combination of administration and customer service support totheir external and internal customers. Learning to provide expertise support across a range of core housing services including maintenance, income and tenancy related matters.

TheCustomer Care teamoffers a great opportunity to gain some hands on experience alongside your qualification. As well as working with this team, you will come into contact with teams across the organisation.

Vacancy Description: (Main responsibilities)

  • Provide a range of 121 customer service as part oftheir Contact Centre through multiple digital channels for customers.
  • The role will include
  • Providing first class customer service to internal and external customers by telephone and across all contact channels including email and face to face support
  • Providing admin support to the Customer Contact Managers
  • Learning to build effective relationships quickly with confidence
  • Learning to provide expert support across a range of housing services
  • Participating in project work
  • Gaining confidence in delivering first class customer service through a number of different contact channels
  • Gaining experience in a mix of Catalyst customer service functions

Desirable skills:

  • Able to communicate effectively in writing and face to face
  • Well organised, able to meet deadlines and manage time effectively.
  • Able to build positive relationships quickly.

Personal qualities:

  • Pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities
  • Able to build positive relationships with customers and colleagues, whether face to face, by telephone or written communication
  • Punctual

Desired qualifications:

  • Maths and English GCSE at grade C or above
  • A-levels

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now