Job Details

Job Details:


This is an exciting opportunity to develop a career in Business Administration.

The successful candidates will have the chance to acquire and develop new office and business skills, as well as gain valuable experience working with highly qualified and professional staff in key areas across our organisation.

You will work with a friendly and hardworking team where collaboration and communication skills are highly valued.

Key responsibilities: [will include:]

  • Delivering high levels of customer service to external and internal customers
  • Completing delegated tasks accurately and efficiently: e.g. updating records and information; producing minutes for meetings as required
  • Using Microsoft Outlook, Word, Excel and PowerPoint and bespoke software to create, edit and produce documents / information / presentations to meet business requirements
  • To undertake clerical and administrative duties across NFER departments and to provide support on research projects

[Note: Training will be given in the systems used by NFER.]

Research & Product Operations Department:

  • Working on large-scale projects
  • To telephone schools and other organisations, as required, for recruitment or data collection purposes and respond to telephone and email queries from schools, local authorities and other organisations

Finance, Human Resources and Facilities Departments: Assisting the departmental administrators with clerical and computer work, including:

  • Processing purchase orders, invoices, expenses and payments
  • Responding to staff enquiries and business requirements
  • Administering recruitment processes and maintaining HR records

Main Reception:

  • Assisting on NFER’s main Reception Desk, welcoming visitors and dealing with deliveries
  • Operating the switchboard, handling calls and assisting callers with their enquiries

Desirable skills:

  • Attention to detail – taking care to ensure work is accurate.
  • Experience of working effectively in a team.
  • Polite, responsive and a good communicator.
  • Good telephone skills – able to listen, respond, take queries and to gather information, given guidance.
  • Good work planning skills and the ability to complete tasks in the time given.

[Note: There will be an opportunity to develop good planning techniques where the apprentice hasn’t yet had the opportunity to do so during their working life.]

  • Friendly, reliable, and trustworthy.
  • Flexible attitude and an ability to respond to changing priorities.
  • Proactive approach – once trained, uses initiative to take tasks forward.
  • Demonstrates growing confidence to challenge and make suggestions.

Desired qualifications:

GCSE’s in at least 5 subjects, including English and Maths at grade C or above.

Future prospects:

Possibility of full time employment.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now