The Oracle System Analyst is a new, fast-paced role to join a small but key team based in Norwich, responsible for the management of a modern Oracle Cloud system, used by HM Treasury and its partner organisation.
Reporting to the Oracle System Manager, within the Treasury Group Shared Service Team, you will experience demand to deliver customer facing Oracle based IT support within a fast and evolving environment.
You will work alongside two additional range C staff, undertaking direct first line support to approximately 2500 staff to resolve system issues. By also implementing system change, we expect you to build a wide range of Oracle system knowledge.
We expect your success in the role to require an effective, structured and agile approach to delivery. Developing the understanding of business needs against delivery challenges, whilst being able to consolidate the two will be critical to the successful candidate.
Ideally you will have IT experience or bring the aptitude for a career in technical software support. You will also approach issues in an inquisitive and methodical manner. Additionally you may have transferrable skills from other roles/learning that will aid your integration into the role quicker.
Fundamentally though, we need you to be a teammate, displaying the correct behaviours to augment the current team, maximising the strive for personal and collective success!
In return, we can offer a professional, encouraging and fun environment that fully supports your apprenticeship with a focus on problem solving and operational excellence, providing opportunity to develop technical and non-technical skills.
Due to the changing landscape of the Oracle Cloud system, the successful applicant should accept that the following accountabilities are the current requirement but are not fixed and subject to change over time.
- Maintain the integrity of the system by providing effective direct support to HM Treasury and its ALB’s staff;
- Undertake effective Oracle system testing as advised by the Oracle System Manager.
- A dedication to continuous personal development to ensure a wide knowledge of the Oracle product reducing our reliance on 3rd party support;
- Engage with 3rd party support (if required) to resolve system issues with the customer impact being the prime driver of consideration;
- Proactively look for process improvements and registering them through the change process;
- Aid the planning and implementation of changes defined as ‘in-house’, collaborating closely with key partners to ensure risks are mitigated;
- Support, including ad-hoc tasks as advised, for the Oracle System Manager;
Required behaviours, experience and technical skills:
- Ability to analyse a range of information and evaluate evidence to make decisions (making effective decisions)
- Ability to establish effective relationships with people who have different roles and perspectives (working together)
- Experience of where you have introduced or developed an improvement to a process or system.
- Understanding of IT software support tools, objectives and techniques with the ability to apply this knowledge to an Oracle Cloud based system.
- 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)
£21,300 per annum.
Upon successful completion of the End Point Assessment, you will receive a pay uplift to £23,750 per annum.
- 25 days’ annual leave (rising to 30 after 5 years), plus 8 public holidays and the Queen’s birthday (unless you have a legacy arrangement as an existing Civil Servant)
- Flexible working patterns (part-time, job-share, condensed hours)
- Access to a generous Defined Benefit pension scheme with employer contributions. Find out more about Civil Service pensions
- Onsite restaurant and coffee bar.
- Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving
- Access to a retail discounts and cashback site
- A Rental Deposit Advance Scheme to help meet the total costs of deposits for privately rented homes
- A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT* network, faith and belief network)
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.