Job Details

Job Details:


This is a great opportunity to work as an Apprentice I.T Technician on a fixed term contract, for this well regarded Secondary and Sixth Form Academy based in Solihull.

The School is a training academy to develop staff and provides a fully funded and structured Level 3 Infrastructure technician Apprenticeship with additional qualifications.

Offering an excellent opportunity for someone whom is looking to develop a career in I.T.

Main responsibilities:

  • Provide support for the existing IT Network devices, peripherals and Users.
  • Follow instructions from senior members of the IT team.
  • Work through Support Calls as assigned by the Network Manager or Administrators.


  • 1st Line Support – Telephone/ Remote
  • 2nd Line Support – Desktop
  • Some 3rd Line Support – Server

Desired skills and qualities:

  • Good communication – One of the most important skills. Utilise both written and verbal methods
  • Must have a genuine interest in I.T
  • Knowledge of Microsoft Windows
  • Proactive – identify tasks or issues, bring to IT Team attention
  • Team player – must be able to work with other team members when required, accepting or communicating findings, ideas and instructions. Some tasks involve being a team member, others being a team leader.
  • Problem solving – e.g. interest in Crosswords, Sudoku etc. – demonstrate methods of working through a problem to find a resolution
  • Approachable and friendly – must display a ‘can do’ attitude
  • Eager to learn – continuous training provided, but able to investigate on own initiative
  • The job involves going up and down stairs and carrying PC’s and laptops around site – no lifts
  • Able to work on own initiative – don’t wait to be asked
  • Logical and forward thinking – Investigate technology and solutions, bring forward ideas
  • A Commitment to the Level 3 Infrastructure technician Apprenticeship

Desired knowledge and experience:

  • Knowledge of Windows Desktop and Server Operating Systems.
  • Hardware and Software Installation, Troubleshooting and Repairs.
  • Knowledge of any Web or scripting languages (useful, but not essential).
  • Knowledge of Microsoft Hyper-V (useful, but not essential).

Desired qualifications:

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)

Training offered [if needed]:

  • Advanced problem solving – identifying and solving issues methodically (utilising the 7 layer OSI model).
  • Computer and Classroom device fault diagnosis and repair
  • Device upgrade, replacement and maintenance
  • Windows 10 deployment, configuration and maintenance
  • Microsoft Azure/ Office 365 AD Sync
  • Software packaging and deployment
  • Network management – Client/Server and switch configuration, physical infrastructure
  • User identity management – Onboarding and Offboarding user processes
  • Active Directory, Security groups and Permissions
  • Classroom support – Providing support to Staff and Students when required
  • Exam support – Access arrangements, Data security and Encryption
  • User support – Providing training and advice
  • Support ticket management and escalation processes
  • Change Management – Procedures used for making changes that could affect operations
  • CCTV, Managed printing, Safeguarding, Telephone system, Backups, Software knowledge, GDPR and Data Security

Working week:



  • 24 days holiday
  • Sick pay
  • Staff social events - We have a very strong ethos of team work and several staff social events that run throughout the year, which give staff the opportunity to meet others from different areas of the school.
  • A fully funded structured 15 month Level 3 I.T Apprenticeship programme

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now