Apprentice IT Support Technician

Role overview:

Due to our recent expansion into IT services for businesses & public sectors, we are looking for a technician wanting to take on an apprenticeship - which will involve looking after customer networks, devices, remote & onsite deployment, management, SaaS, IaaS and other enterprise IT technical services.

Primary responsibilities:

• Working between the office based in Liphook, Hampshire & customer sites around Hampshire, Surrey & West Sussex
• Taking support & telesales calls, logging & resolve issues both onsite & remotely, managing customer infrastructure remotely and monitoring customer networks to ensure uptime & reliability
• Looking after customer infrastructure, web sites & servers, VOIP systems, Office 365 & Active Directory Systems & other services alike
• Undertake training and industry-related courses that benefit the job role

Desired skills and Personal qualities:

• Ideally worked with customers/retail before
• Punctual
• Motivated & determined to learn & explorer new IT services
• Proactive
• Good communicator
• Reliable
• Personable

Desired qualifications:

• 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)

Location / travel:

• Ideally, you should be able to commute to our Liphook Branch - which is located 5 minutes from the Liphook train station in the Beaver Industrial Estate
• Transportation to customer sites can be provided, however use of own car will be commissioned for

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.