Job Details

Job Details:

Job overview: The apprentice will be part of a small-dedicated IT team, working closely with other engineers and reporting to the IT manager. The apprentice will also:

  • Provide IT Support & Installations for the new and existing client base
  • Build Bespoke computer systems and servers, offering telephone technical support, remote support, network installations, callout support, and other IT skills as time and progress goes on
  • Undertake internal company procedures i.e. Daily Backup checks, quarterly maintenance tasks etc.

Main role / Responsibilities [will include but not be limited to]:

  • Work in conjunction with the IT Manager and the support Team
  • Work alongside the IT Manager on the applications, telephony, infrastructure and Systems so they meet current and future needs
  • Support the IT Manager to handle the day-to-day user requests from the service desk system, ticketing/installations and upgrades
  • The training programme is designed to provide real-world skills using the most recent IT Technologies to transform individuals into highly skilled IT Apprentices
  • Apprenticeships will blend on-the-job experience, face-to-face workshops and online learning, which will teach a range of new skills including Networking and Architecture, Mobile and Operating System, Cloud Services, Coding and Logic, Business Process
  • Develop social media strategies with the team to gain a bigger following in order to increase traffic to the website

Desired qualities, skills and knowledge:

  • Have good communication/ telephone skills
  • Should work well alone as well as in a team
  • Be prepared to provide the highest level of customer service to our customers
  • Have a flexible approach to work (be able to undertake other duties)
  • Ability to recognise and respond to urgent customer requests
  • Professional approach
  • Must demonstrate attention to detail
  • Able to follow instructions
  • Never be afraid to ask for help
  • A personable person with a willingness to learn
  • A can-do attitude is essential

Desired qualification requirements: The candidate will need to have at least 5 GCSEs (C and above) including Maths and English.

Working week: Monday - Friday,9am-5pm,35hrs per week, [all details will be confirmed with the employer]

Salary: £190 per week.

Benefits of the role/Future prospects:

  • Annual leave
  • Summer and winter socials, plus quarterly socials
  • Other employee benefits

Important Information:QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now