Job Details

Job Details:

Vacancy Description:

Currently looking for an Apprentice IT Service Desk Analyst who will be responsible for providing timely, customer focussed, efficient first and second line IT support for APCOA clients (internal / external).

There will be a requirement to assist remotely for APCOA Contracts around the UK.

Key Responsibilities:

  • Providing a timely, customer focussed, efficient IT support for APCOA operations
  • First line support for all IT enquiries including bespoke SQL applications and Head Office IT systems
  • Investigate and resolve issues escalated from first line support
  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
  • There may be the occasional need to provide direct field support (in person) for installations and IT Support
  • Receiving, logging and managing calls from internal staff and external client via telephone and email
  • Maintaining an Asset Database and track changes
  • Log all calls in the Service Desk
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Knowledge and understanding of PC, laptop and server hardware set up and configuration
  • Work extra hours to meet deadlines, as required and where reasonable
  • Prepare documents, meeting materials and correspondence
  • Perform basic administrative support duties as required to meet specific operational objectives
  • Ensure that a high level of customer service and support is provided to all internal and external customers

Desirable Skills:

  • Experience with the MS Office suite
  • General IT skills with a good understanding of IT
  • Good written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language

Personal Qualities:

  • Highly self-motivated and directed
  • Keen attention to detail
  • Exceptional customer service orientation
  • A keen interest in Technology
  • A can-do attitude to learn and support

Desired qualification requirements:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now