Job Details

Job Details:

Main responsibilities:

  • Provide high quality, first- and second-line technical support for the ICT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
  • Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
  • Keeping records of all users including the management of laptop loans
  • Printing problems – both hardware and software – determining and rectifying the cause of faults
  • Dealing with user account problems as and when they occur – logging on access, password changes, software problems, internet access, print credits, advice on using software, etc.
  • Hardware – routine checking, fault finding and rectifying, general maintenance
  • Stock control of consumables and hardware ordering, distribution and paperwork
  • Daily checking and backing up of servers
  • Escalate calls or technical issues internally or to third parties as appropriate, in line with our service level agreements
  • To assist and train students and staff in the use of the Network when applicable
  • Updating pages on college-controlled websites where required
  • Changing telephone extensions and names on the school phone system
  • Assisting the Deputy Cluster Manager in all IT related projects
  • Update ICT equipment and maintain the asset register
  • Any other duties as requested by the I T Manager

Assemblies and Presentations:

  • Advise and assist in the preparation of materials requiring a computer
  • Assistance with the movement and setting up of ICT and other AV equipment e.g. projectors and screens for presentations


  • To participate in the performance and development review process, taking personal responsibility for identification of learning, development and training opportunities in discussion with line manager
  • To comply with individual responsibilities, in accordance with the role, for health & safety in the workplace
  • Ensure that all duties and services provided are in accordance with the School’s Equal Opportunities Policy
  • The Governing Body is committed to safeguarding our students against radicalisation and extremism and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment

The duties above are neither exclusive nor exhaustive and the post holder may be required by the Headteacher to carry out appropriate duties within the context of the job, skills and grade.

  • Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Business Support Team within the College.

Desired skills and experience:

  • Practical experience of installing, maintaining and upgrading PC computers, printers and other peripherals
  • Direct experience of the MS Office suite of applications, (in particular, Word, Excel, PowerPoint and Outlook)
  • Working knowledge of Internet services, including cloud, web and E-Mail
  • Previous experience of the Microsoft Windows Operating System, in a networked environment

As well as:

  • Ability to communicate clearly and sensitively in writing and orally to a variety of audiences
  • Analytical and problem-solving skills
  • Good organisational skills; able to manage own time effectively
  • Good numeracy/literacy skills
  • Ability to relate well to children and adults
  • Self-motivated and able to work constructively as part of a team
  • Flexible approach to work and working hours
  • Ability to self-evaluate learning needs and actively seek learning opportunities

Other requirements (Essential)

  • Willingness and ability to travel around the London cluster to support other sites as required

Required qualifications:

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)


£8,505 - £13,269 per annum, which will be dependent on the age of apprentice

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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