Job Details

Job Details:

Job Overview:

We are entering into the next phase of our evolution - and there are many new and exciting challenges ahead!

We are looking to hear from exceptional, enthusiastic and talented people who want to be part of our journey, to become part of a highly motivated team of professionals, working together to shape the future of the Global Health Care IT market.

It truly is an amazing time to join our business. If you feel your skills, talent and experience can be a vital contribution to our present and future success, apply for one of our positions in Nottinghamshire today!

Healthcare Software Solutions provide a leading software platform within the Healthcare sector, supplying Radiology information management solutions throughout the UK.

Due to sustained business growth, we are looking for enthusiastic team members to support our NHS and Private Radiology client base.

We require a dynamic and versatile Helpdesk Analyst 1st/ 2ndline support to complement our existing team. The successful candidate will be flexible, organised, collaborate effectively with other team members, possess good communication skills, and have a sound understanding of support services. The successful applicant should also be pro-active and always looking for opportunities to contribute and to improve technical solutions and services.

On a day to day basis, you will be part of a team providing remote technical support from incident resolution to escalation, call logging and working towards service level agreements (SLA's). It is essential that you have a friendly, outgoing approach towards both customers and other members of staff. From time to time, you may be expected to provide on-site support for new projects and installations.

Main Responsibilities:

This is primarily an Application Support role. During your apprenticeship you will develop skills and knowledge in:

  • SQL Querying
  • Microsoft Server/SQL/Stored Procedures
  • Knowledge of ITIL
  • Working to SLA’s

This is a role where you will get plenty of opportunity to develop and progress your career. A permanent position will be available for you upon successful completion of your 15 month level 3 Infrastructure Technician apprenticeship programme.

Desired qualifications:

To apply for this opportunity you will need to haveat least 3 GCSE's at C or above PLUS Maths and English at D or above (Please note that under the new qualification descriptors only grade 4 and above can be accepted) and a desire to build a career in IT.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now