Job Details

Job Details:

Job overview:

We have a fantastic new job opportunity for a 1stLine Support Engineerthat has excellent troubleshooting, customer service and communication skills.

Working as the a 1stLine Support Engineer,you will join a small Helpdesk Team supporting a range of clients, troubleshooting and resolving any issues or escalating the issue to the 3rd Line Support Technician.

Main responsibilities:

As the 1stLine Support Engineer,you will have the opportunity to get involved with on-site problem solving, IMAC (installations, moves and changes) and project management (after training), which will involve:

  • Liaising with the customers
  • Project planning
  • Time and resource allocation

Projects range from:

  • Firewall installs or upgrades

PC installs through to installation of complete green field implementations, comprising of:

  • Comms links
  • Networking
  • Server cabinets
  • PCs and servers

Other duties include:

As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL.

Desirable skills:

Having a knowledge of any of the topics below will be an advantage:

  • Microsoft operating systems (desktop and server)
  • Microsoft Exchange
  • Microsoft SQL Server
  • Symantec Backup Exec
  • Symantec Anti-virus
  • Veeam Backup
  • ADSL, routers
  • Dell SonicWALL Firewall/VPN/UTM/SSL-VPN
  • Wireless networking
  • Desktop applications

Personal qualities:

  • Excellent customer facing and customer service skills
  • Excellent written and verbal communication skills
  • Pleasant and helpful telephone manner

Desired qualifications:

5 A to C GCSE grades. [including Maths and English]

Working week:

Monday - Friday, 8:30 to 5:30pm or 7am to 4pm / 40hrs per week.

Future prospects:

Potential career progression opportunities may beavailable on completing the apprenticeship period.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now