Job Details

Job Details:

Main responsibilities:

  • Provide technical support; answering support queries either via phone or email
  • Maintain a high degree of customer service for all support queries
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system and maintain full documentation - Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Telephony equipment by providing necessary training and advice
  • To allocate more complex service issues to the relevant Technical Engineer
  • To arrange for external technical support where problems cannot be resolved in house

Desired skills and attributes:

  • Excellent telephone manner and face to face communication skills
  • Telephony experience would be beneficial, but is not essential
  • Good knowledge of Microsoft based operating systems
  • Experience using Microsoft Office (MS Word, Excel and PowerPoint)

Desired qualifications:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade C or above.

Future prospects:

This role has the potential to evolve into a more senior position within our business for an individual with the right drive and determination to succeed. This is an opportunity to take on a role that will form the start of your journey towards a successful and rewarding career in technical or operational support.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now