Job Details

Job Details:


We are looking for an apprentice to provide IT support to clients, assisting them with hardware and software problems via phone, email, remote access and onsite visits.

Duties and Responsibilities:

  • To ensure accurate logging of issues via our help desk system and to ensure suitable solutions to problems quickly and efficiently
  • To implement, maintain and proactively support our client’s network, server and desktop infrastructure
  • Installing and configuring computer hardware, software, printers and scanners
  • Planning and undertaking scheduled maintenance upgrades
  • Investigating, diagnosing and solving computer software and hardware faults
  • Partnering with our external IT provider to escalate and resolve issues quickly and efficiently

Desired skills:

  • A keen interest in computers and software
  • Mature, reliable and local
  • Good communication skills
  • Extremely personable and approachable
  • Organised and self-motivated
  • Able to problem solve a variety of issues
  • Responsive and adaptable

Desired qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Working week:

Monday - Friday,


40hrs per week

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now

Apply now