Job Details

Job Details:

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. They are looking for a hardworking and enthusiastic individual who has a passion for IT and Software.

Key Responsibilities:

  • Reporting to the Support Manager, the apprentice is responsible for delivering business-to-business application support to their customers.
  • Tasks will include:
  • 1st line helpsdesk support
  • Leverages strong analytical and problem solving skills to efficiently resolve incidents
  • Provides customers with regular and timely incident updates
  • Maintains the highest level of customer satisfaction
  • Reproduces and meticulously documents software defects
  • Contributes to the support knowledgebase
  • May assist with a variety of operational projects, including:
  • Programming and scripting tasks
  • Enhancing the customer support experience
  • Optimizing internal processes and procedures

Required Skills:

  • Good communication skills-both verbal and written
  • Good customer service skills with a can do attitude
  • Ability to prioritise workload
  • Ability work on your own and within a team environment
  • Good time keeping
  • Willingness to learn
  • Familiarity with Microsoft Technologies (e.g. C#, .NET, Silverlight, SQL Server) would be beneficial but full training will be given

Additional Information:

  • Monday-Friday
  • Shift basis-8am-4pm, 9am-5pm, 10am-6pm
  • £5.50 per hour

Future Career Progression:

  • Growing company so progression available for right candidate 2nd/3rd line support
  • Increase based on performance and will be reviewed within 1st year

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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