Certification details

ISO/IEC 20000 is the first worldwide standard specifically aimed at IT service management. It describes an integrated set of management processes for the effective delivery of services to the business and it's customers. 


If you have basic knowledge of ISO/IEC 20000, we recommend you take our 1-day overview course before sitting the 3-day Foundation and Practitioner courses.

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The Foundation qualification confirms you have sufficient knowledge of the contents and high-level requirements of the ISO/IEC 20000 standard, and understand at a foundation level how the standard operates in a typical IT service provider organisation.

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The Practitioner qualification confirms you have achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply your knowledge to a range of activities that would support organisations in conforming to the requirements of ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.

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