We have developed a range of short, high-impact courses on our most requested topics to address skills needs across functions and levels. Approximately 90 minutes each, the courses fit into the flow of work and are ideal for time-poor managers and specialists who need to quickly address core-competencies they are lacking. They’re also useful to ignite the learning process and stimulate discussion on key topics.

Mix and match short courses according to your team’s needs and we will create a tailored learning pathway, personalised and contextualised to ensure optimum value. Our flexible approach further allows you to scale the learning pathway by starting with short courses, followed up with longer experiential sessions to further apply the learning in context.
Visit these pages if you’d like to see our recommendations for short course topics for each of these: Developing Tomorrow’s Talent, Leading Digital Productivity & Innovation, and Unlocking Management and Leadership Acumen.

Get started: Select the topics that interest you and contact us to arrange a call to discuss your specific needs. We look forward to working with you to create an effective solution.

Our Short Courses topics


Adopting a positive and proactive approach to accountability will increase engagement with your team, job satisfaction, customer experience and commercial performance. 

Learning outcomes:

  • Describe what accountability is and why it matters
  • Explain the accountability continuum
  • Discuss how to hold colleagues to account and have accountable conversations

Assertive Behaviour

Being assertive means being able to stand up for your own or other people’s rights in a calm and positive way, without being either aggressive or passive

Learning outcomes:  

  • Discuss how self-confidence and assertiveness are linked 
  • Recognise the difference between assertion, submission, and aggression 
  • Prepare and deliver an assertive message 
  • Discuss how to say ‘no’ professionally 
  • Detail how to create an assertive mind-set 

Building Relationships

Building positive workplace relationships is vital for career success.  

Learning outcomes:  

  • Identify your own personal paradigms regarding the relationships you have  
  • Consider whether you need to make a paradigm shift in any of your relationships 
  • Identify how you will change thought processes 
  • Recognise what you can do within your circle of influence to alter those relationships you would like to be different 

Building Resilience 

Resilience is vital to enhance our ability to perform and contribute meaningfully at work and generally in life. 

Learning outcomes:  

  • Describe what resilience is and why it matters to you and your role 
  • Discuss the Six Domains of Resilience 
  • Consider your own resilience levels against the Six Domains 
  • Explain how to manage and increase your levels of resilience 
  • Describe how your wellbeing plays a key part in your resilience levels 
  • Begin your conversation with your Resilience and Wellbeing Buddy 

Building your Personal Brand

A personal brand can help you reach any number of goals, both personal and professional.

Learning outcomes:  

  • Identify the elements of different brands 
  • Explain the importance of creating a distinctive personal brand 
  • List the 5Ps of building a brand 
  • Create the first elements of your own personal brand 

Career Development Planning

A career plan is important as it can help you manage the direction of your career, the job skills and knowledge you may need,

Learning outcomes:  

  • Reflect on ‘who am I’ and ‘what is important to my career success’ 
  • Explore career options using simple exercises and techniques 
  • Experience a career coaching exercise with peers 
  • Explore individual development options and create a development action plan 

Communicating with Senior People

Develop the right mindset, be prepared and confident.  Get the best out of your interactions with those in senior posts.

Learning outcomes:  

  • Describe how to communicate upwards effectively 
  • List 6 things you can do to communicate with senior people successfully and efficiently

Communication Essentials

Learn how to communicate more clearly and effectively. You can improve your communication skills to build trust and respect.

Learning outcomes:  

  • Understand why communication is so important 
  • Consider the right method of communication for the best result 
  • Know how to communicate clearly and assertively  
  • Be able to build swift rapport 

Conquering Emotional Intelligence

When working with others, whether it is to engage, influence, build relationships or overcome a difficulty, you’ll find emotional intelligence will help you achieve success. 

Learning outcomes:  

  • Articulate what emotional intelligence is
  • Describe emotional intelligence competencies
  • Discuss the impact of emotions on the brain
  • Practise techniques to better manage your emotions
  • Discuss how to develop social awareness

Conscious Inclusion

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Develop your Potential

Reaching your potential can make all the difference for you to be successful and happy. Focus on your skills and abilities to achieve your career and personal goals.

Learning outcomes:  

  • Review what skills you need to reach your potential 
  • Identify your strategic plan based on your personal SCOT (Strengths, Challenges, Opportunities and Threats) analysis 
  • State what personal initiative is and how using your initiative can benefit you 
  • Plan how you can manage 'upwards' to increase opportunities

Difficult Conversations

It’s fair to say that many individuals and leaders don’t call out bad behaviours in the workplace.  Learn skills to have those difficult conversations as soon as they are needed.

Learning outcomes:  

  • Identify why we need to call out poor behaviours 
  • Discuss the AID model for giving feedback in the context of a difficult conversation 
  • Detail how to structure the opening to a Fierce Conversation™ 
  • Practise having a conversation with a colleague 

Facilitating Virtual Meetings

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We need feedback if we are to learn. If we don’t ask for feedback mistakes and misunderstandings will continue. Good practice can also go unrecognised. 

Learning outcomes:  

  • Discuss what feedback is and its benefits 
  • Describe how to ask for and invite feedback from others 
  • Discuss how you may respond to feedback you receive 
  • Practise giving feedback using the AID model 

How to Create Customer Value

Customer Value is the perception of what a product or service is worth to a customer versus the possible alternatives.   A deeper understanding of this is invaluable.

Learning outcomes 

  • Describe what customer value is and how to create it 
  • Describe how to build an emotional connection with our customers 
  • Explain the Service Profit Chain and how it links to customer value 
  • Describe how to create a customer value proposition 
  • Begin to write your own customer value proposition 

How to Gain Company and Customer Expertise

We should always be observing our customers: their habits, behaviour, and feedback serve to measure the strength of our company's relationship with our customers. 

Learning outcomes 

  • Consider how well you know your customers 
  • Describe what ‘customer insight’ is and why it’s important for business growth 
  • Explain how to develop a customer insight strategy 
  • Describe the process of customer journey mapping 

Influencing Effectively

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Influencing Relationships

Effective employees need to influence all stakeholders for example peers, managers, and customers.  Influencing skills are an important part of successful communication

Learning outcomes:  

  • Identify your own personal paradigms regarding the relationships you have  
  • Consider whether you need to make a paradigm shift in any of your relationships 
  • Identify how you will change thought processes 
  • Recognise what you can do within your circle of influence to alter those relationships you would like to be different 
  • Be more confident to proactively influence 
  • Develop productive relationships with people you need to influence 
  • Adapt your style to different people 
  • Prepare how to influence someone 

Manage your Career Opportunities

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Managing Key Relationships – Stakeholder Management

Stakeholder management is the process of engaging with people and maintaining good relationships with them.  Working seamlessly to gain support, investment, and resources.

Learning outcomes:  

  • Conduct a stakeholder analysis 
  • Identify and enhance the key ingredients of a beneficial stakeholder relationship 
  • Evaluate the impact of different stakeholder needs, styles and perspectives 
  • Discuss stakeholder management and its impact on continuous improvement 
  • Create a plan for building and improving your business relationships 

Managing without Authority

There are plenty of situations at work where you may have to showcase your leadership skills - even if you don’t have the title to match. This session will help you.

Learning outcomes:  

  • Setting clear expectations for those you work with 
  • How to create build in versus buy-in 
  • Holding people to account 
  • Manage when you’re not the manager 

Maximise your Learning

Being a truly effective employee requires a great deal of self-reflection, observation, and growth. Identifying and embracing all opportunities to learn is an invaluable approach.

Learning outcomes:  

  • Discuss who is responsible for your learning and your current learning position 
  • Consider what you want to develop and how to use self-efficacy to achieve it 
  • Detail the variety of ways you can learn 


There are many uses for motivation. It serves as a guiding force for all human behaviour but understanding how it works and the factors that may impact is an important skill.

Learning outcomes:  

  • Articulate what motivation is 
  • Recognise what motivates and demotivates you 
  • Discuss how context impacts your motivation 

Negotiation – Finding a Way Forward

Enhancing our negotiation skills will help us achieve our goals. Good preparation and a positive mindset can help us to succeed.

Learning outcomes:  

  • Describe what negotiation is 
  • Consider the positions of those in a negotiation 
  • Be aware of effective behaviours 
  • Use levers of influence 


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Presenting Virtually

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Proactivity and Agility

Organisations need agile employees to quickly respond to the changes that are needed. Learn to deal with rapid changes proactively.

Learning outcomes:  

  • Describe the basics of ‘agility’ in the workplace 
  • Explore the difference between proactive and reactive
  • Discuss the difference in being a victim or being accountable 

Problem-Solving Basics

Effective problem solving plays an important role in the success of any business. We need to be always learning, always looking for new, innovative ideas and solutions. 

Learning outcomes:  

  • Describe how problems can be opportunities 
  • Identify and analyse workplace problems 
  • Use creative techniques to identify possible solutions to problems 

Productivity and Collaboration

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Questioning and Listening

Learning to ask powerful questions and really listen to the answers will add to our understanding and knowledge. It builds respect and rapport with others.

Learning outcomes 

  • What gets in the way of effective communication? 
  • Changing our language for positive effect 
  • Asking great questions 
  • Showing we are listening 

Responding to Change

It’s fair to say that the only constant in life is change.  Understanding how we react to it will help us to approach it in a positive way.

Learning outcomes:  

  • Explain why individuals react to change the way they do 
  • Recognise the importance of differentiating between things you can influence and things you can not 
  • Demonstrate the importance of a positive approach to any change situation 

Service Improvement Process

In this session we’ll explore what service improvement means to you and your organisation. We will consider some of the tools, models, and frameworks you can use.

Learning outcomes 

  • Recognise the basics of the Service Improvement Process 
  • List a selection of tools, models and frameworks that can be used for Service Improvement 
  • Discuss how to use the Model of Improvement in relation to your own scenario 
  • Describe the basics of LEAN 
  • Discuss what LEAN may mean to the services that you offer 

Supporting Better Outcomes in Recruitment

To provide the best service to customers, you must hire the most talented and capable individuals. You will learn the skills, knowledge, and confidence to do this.

Learning outcomes:  

  • Describe how to prepare for an interview with a candidate 
  • Explain how to mitigate unconscious bias 
  • Write behavioural and competency questions that will allow your candidate to showcase themselves 
  • Practise how to build rapport through matching and mirroring 
  • Discuss the impact your language plays on your interview technique 
  • Detail how to ask great questions and listen appropriately 

Practise your learning in a ‘real play’ 

Telling a Story with Data

Being able to tell stories with data is a skill that’s becoming ever more important in our world of increasing data and desire for data-driven decision making.  

Learning outcomes 

  • How to bring data to life for your customer
  • How to articulate what the data is telling you
  • Present data in an engaging way 
  • Use storytelling to back up what the data is telling you

Thinking Strategically

Strategic thinkers visualise what might or could be and take a holistic approach to day-to-day issues and challenges. 

Learning outcomes:

  • Describe what ‘strategic thinking’ is and why it can benefit you in your role
  • List the five strategic questions 
  • Explain the habits, personal traits, behaviours, and skills of a strategic thinker 
  • Detail the key stages of strategic thinking 
  • List some strategic thinking tools 
  • [Advanced] Discuss a SCOT or PESTLE in relation to your own customers

Time Management Essentials

Whatever position you have in an organisation, the careful planning and organisation of your day will make all the difference to your efficiency at work. 

Learning outcomes:  

  • Identify your time management strengths and weaknesses 
  • Use proven tools to prioritise and plan your work 
  • Reduce procrastination 
  • Deal more effectively with distractions and interruptions 

Unleash Your Network Learning Opportunities

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Wellbeing and Resilience

Your own wellbeing and resilience are vital to developing efficient problem-solving skills, building, and maintaining interpersonal relationships and realistic goal setting.

Learning outcomes:  

  • Promote health and wellbeing in yourself 
  • Learn what is important for you to feel ‘well’ at work
  • Recognise potential triggers and spot early signs of wellbeing issues
  • Consider a range of appropriate options for improving your wellbeing at work
  • Describe what resilience is and consider your own levels of resilience

Working with Cross-Functional Teams

This session will help you to emotionally engage with people that are not under your direct leadership though their support is vital to the completion of a piece of work.

Learning outcomes:  

  • Recognising the difference between a team and a work group
  • Why emotional engagement is key
  • Getting to know those you work with
  • Identifying why a team may be dysfunctional

Working with Different Generations

This session will look at the value all generations bring to the workplace and how we can all benefit from each other’s experiences and knowledge.

Learning outcomes:  

  • Articulate the varying generations in our current workplace 
  • Communicate in an adult way to keep lines of communication open

Wow Presentations

Becoming a more confident speaker is an important skill.  We present our ideas in some way most of the time and this session will help you make the most of each presentation.

Learning outcomes:  

  • Engage and adapt to different audiences 
  • Use powerful visual aids 
  • Tackle difficult questions 
  • Plan, prepare and present with impact 
  • Create a clear sense of purpose for your presentation 
  • Use storytelling to enthuse your audience 
  • Create a compelling structure for your presentations