About this course

Course code TPVER_EVE_MT
Duration 3 Days

The Symantec Enterprise Vault 11.0 for Exchange: Maintain and Troubleshoot course is designed for the IT or support professionals tasked with maintaining and troubleshooting Enterprise Vault 11.0. It is particularly appropriate for those candidates who have previously attended the courses named in the 'Prerequisites' section of this document. Successful completion of this four-day, instructor-led, hands-on class provides suitable candidates the skills to fulfill roles either as IT personnel responsible for managing, maintaining, and troubleshooting the product or as support professionals who may be required to demonstrate an in-depth understanding of the product and provide assistance to other Enterprise Vault users. Students also learn which factors may affect the Enterprise Vault environment, which logs and reports to refer to, and how to troubleshoot these issues.

This course is intended for customers, Support Engineers, Sales Engineers Consultants, and partners.

Delegates will learn how to

  • Monitor and tune Enterprise Vault
  • Maintain the Enterprise Vault environment
  • Describe troubleshooting tools
  • Outline basic troubleshooting steps
  • Troubleshoot Enterprise Vault servers
  • Troubleshoot Enterprise Vault clients
  • Outline steps to contact and work with Symantec Technical Support.

Outline

Operating Enterprise Vault

  • Verifying proper Enterprise Vault operation
  • Monitoring MSMQs · Monitoring index health


Monitoring and Tuning Enterprise Vault

  • Using Enterprise Vault Operations Manager (EVOM)
  • Managing disk space · Viewing Enterprise Vault systems reports
  • Running common SQL queries
  • Best practices and performance tuning


Maintaining Enterprise Vault Environments

  • Using Enterprise Vault Policy Manager (EVPM)
  • Managing archives
  • Using safety copies and collections
  • Performing SQL maintenance
  • Maintaining indexes
  • Backup and recovery review


Troubleshooting Tools Overview

  • Enterprise Vault tools
  • Microsoft/Windows tools
  • Web tools
  • Network tools Troubleshooting Basics
  • Basic troubleshooting concepts
  • Isolating the issue
  • Basic Microsoft SQL troubleshooting for Enterprise Vault
  • Basic Microsoft Exchange troubleshooting for Enterprise Vault
  • Basic network troubleshooting for Enterprise Vault


Troubleshooting Enterprise Vault servers

  • Mailbox archiving processes
  • Enterprise Vault server troubleshooting


Troubleshooting Enterprise Vault Clients

  • Enterprise Vault client overview
  • Troubleshooting the Outlook Add-In
  • Troubleshooting Virtual Vault and Vault Cache
  • Troubleshooting Outlook Web App/Access (OWA)

3 Days

Duration

This is a QA approved partner course

Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.