About this Course

Code TPD79988GC10
Duration 3 Days

This Oracle Knowledge Search Rel 8.5 training gives you hands-on experience configuring and tuning dictionary objects to effectively manage the customer experience. Expert Oracle University instructors will introduce you to the Oracle Knowledge solution, as well as an overview of content collections, content processing job configuration, customizing existing dictionary objects and more.Learn To:Customize the dictionary.Update search indexes.Use Test Drive to verify modifications.Create custom content taxonomies and facets.Create user accounts.Use Quality Monitor to assess search response prioritization accuracy.Create new dictionary objects.Add business conditions.Perform custom classification and ongoing maintenance tasks.Benefits to YouBy enrolling in this course, you'll develop an understanding of how to modify, customize and maintain the Oracle Knowledge dictionary to improve search performance. Please note that this course primarily covers dictionary management.Live Virtual Class FormatA Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.

Delegates will learn how to

  • Describe the main features of Oracle Knowledge
  • Navigate InfoCenter and the Default UI
  • Configure and run index update jobs
  • Manage dictionary concepts, relationships, and rules
  • Enable a custom Language/Locale and create a synonym set
  • Create basic InQuira Matching Language question patterns
  • Manage intents and intent responses
  • Validate changes with the Test Drive application
  • Create a new taxonomy classification
  • Grade search result prioritization with Quality Monitor



  • Oracle Knowledge overview
  • User Interfaces

Collections and Content Processing Cycle Jobs

  • System Manager
  • Indexing processes
  • Propogation
  • Content Processing Cycles (CPCs)

Dictionary Management

  • Language Model
  • Matching the Content
  • Levels and Weighting
  • Language Workbench Tools

Concepts, Relationships, and Rules

  • Synonyms
  • Subsume
  • Domains and Subject Maps
  • Relationships and Grouping
  • Test Drive
  • Rule and Rule Domains

IML (InQuira Matching Language)

  • Basic Matching Options
  • Defining Patterns
  • Combining Expressions
  • Macros

Rule Refinement

  • Cluster Matching
  • Dynamic Variables
  • Business Conditions
  • Search Components
  • Finer Grained Point Assessment


  • Queries
  • Parameters
  • Custom Intents

Other Dictionary Objects

  • Alias Lists
  • Spell Check
  • Process Wizard


  • Classifying Documents
  • Facets


  • Report Usage
  • Accuracy Testing
  • Grading
  • Common Issues

Language/Locale Synonym Sets

  • Language specific intent responses
  • Natural language processing versus keyword search

3 Days


This is a QA approved partner course

Delivery Method

Delivery method

Virtual learning

Recreates a classroom experience online, enabling full interactions with the learning professional leading the course.

Find dates and prices

The course is available on 1 different dates.

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