About this Course

Tech Type Performance
Duration 5 Days

This five-day instructor-led course provides delegates with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.

Please note:
this course does not prepare delegates for exam 70-685. Click here to see the official preparatory course, M6293.

Target Audience:

This course is intended for Windows 7 desktop support technicians who support users in all aspects of Windows 7 at the tier 1 & 2 helpdesk levels. This will help resolve problems on Windows 7 computers from hardware failure and installations issues to more advance scenarios using Virtual Private Networking and data security technologies in Windows 7. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.


  • TCP/IP Troubleshooting skill
  • Experience working in a domain environment
  • Experience using desktop and command-line troubleshooting tools
  • Experience installing and troubleshooting desktop application problems
  • Experience configuring registry and group policy settings

Delegates will learn how to

At the end of this course you will be able to:

  • Perform OS installation troubleshooting
  • Identify and resolve desktop application installation and running issues
  • Troubleshoot hardware on Windows 7
  • Identify the cause of, and resolve networking issues
  • Support mobile users
  • Manage and maintain systems that run Windows 7
  • Identify the cause of and resolve security issues
  • Utilise command line tools for all of the above


  • Module 01: Identifying cause & resolve issues with operating system installation
  • Module 02: Identify cause & resolve issues with software applications
  • Module 03: Identify & resolve hardware issues
  • Module 04: Identify cause & resolve network connectivity issues
  • Module 05: Identify & resolve logon & authentication issues
  • Module 06: Troubleshooting network printers
  • Module 07: Supporting mobile users
  • Module 08: Internet Explorer 8
  • Module 09: Managing & maintaining Windows 7
  • Module 10: Securing Windows 7
  • Module 11: New Windows 7 interface features


5 Days

Microsoft Windows 7
Delivery Method

Delivery method

Classroom / Attend from Anywhere

Receive classroom training at one of our nationwide training centres, or attend remotely via web access from anywhere.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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