About this Course

Course code M10982OD180

The Microsoft MOC On-Demand learning solution enables you to learn whenever, and wherever, is convenient for you. All learning is available 24/7, accessed securely via a single user sign-on through a Microsoft hosted web portal. The content is recorded and delivered by engaging Microsoft experts.

On-Demand products provide:

  • Access to the official Microsoft MOC On-Demand Course for 180 days from the point of first access, allowing you to start and stop when you need to.
  • Access to Microsoft Labs-on-line for 180 days from the point of purchase, allowing you to gain hands-on experience with the environment.
  • Knowledge checks: immediate feedback tells learners if they’ve mastered the content.
  • Digital edition of the Microsoft Official Curriculum (MOC) manual for reference both during and after your course


This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience profile

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Microsoft
Delivery Method

Delivery method

Video on Demand

Modular video that can be streamed directly to your computer or mobile device so you can learn wherever you are.

Total price: £795

(180 DAY) Supporting and Troubleshooting Windows 10
Code: M10982OD180

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